Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Text and graphics have markings over them, making them unreadable. They often go away if I scroll over them, but I have to reload the page other times.

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

new Dell i7 Win10

Scrolling the page itself sometimes makes it go away. btw, I'm trying to upload a screenshot but it doesn't seem to be working.

new Dell i7 Win10 Scrolling the page itself sometimes makes it go away. btw, I'm trying to upload a screenshot but it doesn't seem to be working.

Chosen solution

This can be caused by several things. Please try these;

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


Type about:preferences#content<enter> in the address bar. Across from fonts and colors, press the Advanced button. On the bottom, turn on Allow Web Sites To Choose Their Own.

Fonts Information - Detected via Flash http://browserspy.dk/fonts-flash.php?detail=1


See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Read this answer in context 👍 1

All Replies (4)

more options

Here's the screenshot.

more options

Chosen Solution

This can be caused by several things. Please try these;

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


Type about:preferences#content<enter> in the address bar. Across from fonts and colors, press the Advanced button. On the bottom, turn on Allow Web Sites To Choose Their Own.

Fonts Information - Detected via Flash http://browserspy.dk/fonts-flash.php?detail=1


See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

Allow Web Sites To Choose Their Own was already on.

Didn't happen in safe mode. The problem is sporadic, so it's hard to tell.

I did an update a few days ago, but when I went to check updates this morning, there were a huge bunch of them. After they ran I went to Dell and updated the drivers. For the last couple hours the problem hasn't recurred so, hopefully, updating did the trick. Thank you.

more options

Wait a few days. If the problem does not return, Please flag your last post as Solved Problem so others will know.