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Firefox crashes

  • 8 replies
  • 2 have this problem
  • 6 views
  • Last reply by JDP91

JDP91
JDP91
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Hi, doing nothing specific and sometimes nothing, Firefox crashes very often since this morning. In each crash the same reason: EXCEPTION_ACCESS_VIOLATION_EXEC with the same crash addresss: 0xffffffffa474336b. I have no idea on how to diagnose. any help welcomes JD

Hi, doing nothing specific and sometimes nothing, Firefox crashes very often since this morning. In each crash the same reason: EXCEPTION_ACCESS_VIOLATION_EXEC with the same crash addresss: 0xffffffffa474336b. I have no idea on how to diagnose. any help welcomes JD

Chosen solution

FredMcD said

Update/disable Rapport

Please contact rapport support.

Read this answer in context 👍 1

All Replies (8)

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
JDP91
JDP91 Question owner
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Hi, thank you for tking care of my problem: here are some of the crashes: bp-de17275a-bf27-4834-b3f5-a65ad2160916 16/09/2016 22:48 bp-4dcbfa65-b6fc-4da6-89be-b0d342160916 16/09/2016 22:36 bp-a95ad231-eb07-407d-8979-d529e2160916 16/09/2016 18:43 c6e77e9b-30cf-4057-a3ba-a40130ec4444 16/09/2016 15:47 bp-04df508f-f884-47df-851e-0b8a72160916 16/09/2016 15:46 bp-894ddf59-a69b-4470-a06a-293232160916 16/09/2016 15:36 bp-cffb2f8a-9e1f-4f91-b371-803872160916 16/09/2016 15:29 bp-09dd997d-eb5d-4ed1-9f8b-aab182160916 16/09/2016 14:27 bp-8f99af97-830b-415b-80f0-cf02a2160916 16/09/2016 14:19 bp-001370ed-bc34-41f2-a4f1-3749e2160916 16/09/2016 14:01 bp-5c8d5392-b3b2-4574-a3ee-93f592160916 16/09/2016 13:53

Rgds JD

FredMcD
FredMcD
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bp-de17275a-bf27-4834-b3f5-a65ad2160916

Signature: NS_ProcessNextEvent | mozilla::ipc::MessagePump::Run

This is for Sumo's Related Bugs 1254527 RESOLVED FIXED Firefox 45 crashes with Trusteer Rapport (MessagePump, ProcessNextNativeEvent signatures)

1242393 RESOLVED FIXED crash in base::MessagePumpWin::RunWithDispatcher with Trusteer Rapport

Update/disable Rapport

FredMcD
FredMcD
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bp-4dcbfa65-b6fc-4da6-89be-b0d342160916

Signature: nsAppShell::ProcessNextNativeEvent

Attention Sumo's there are 10 related bug reports

Update/disable Rapport

JDP91
JDP91 Question owner
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Hi, thank you for your answers, I saw those messages concerning trusteer rapport. Howeever I am running Firefox 48.02 and the last version of rapport (Emerald Build 1609.100) I will try disabling rapport for a while Rgds JD

JDP91
JDP91 Question owner
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Hi after disabling Truster rapport, Firefox ran 3 hours without any crash. Startind again Trusteer rapport Firefox ran only 3 minutes before crqhing again. Is the solution on IBM or Mozilla side? Rgds JD

FredMcD
FredMcD
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Chosen Solution

FredMcD said

Update/disable Rapport

Please contact rapport support.

JDP91
JDP91 Question owner
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Hi thank you for your answer I put a ticket on the Rapport support (IBM) Rgds JD