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Firefox crashes

  • 1 reply
  • 2 have this problem
  • 5 views
  • Last reply by philipp

delyle1
delyle1
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Crash ID: bp-1a40c7ff-a9eb-4995-8525-c0f092160913

Firefox crashes immediately, in safe mode etc. Told to post crash information here.

Crash ID: bp-1a40c7ff-a9eb-4995-8525-c0f092160913 Firefox crashes immediately, in safe mode etc. Told to post crash information here.

Chosen solution

hi delyle1, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/

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philipp
philipp
  • Moderator
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Chosen Solution

hi delyle1, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/