hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

Hi philipp, happy too..

bp-9f5c0525-f85e-45aa-be98-91c362160905 05-Sep-16 12:32 PM bp-8ffda5d3-22c4-43af-8320-c2a342160904 04-Sep-16 5:42 PM bp-149c3a11-f708-4e8c-b3b5-b1bdc2160904 04-Sep-16 5:27 PM bp-072c39ac-48f6-451a-b68c-b89792160904 04-Sep-16 5:10 PM bp-89afaa36-a056-49fb-86b4-d45e12160904 04-Sep-16 10:51 AM bp-48347a74-a425-4068-9d20-ce7be2160904 04-Sep-16 10:37 AM e2c88afe-8afe-4a2b-8731-6cd0c6466bd4 04-Sep-16 12:11 AM bp-c859a675-b9b6-4340-9d06-b2d522160903 03-Sep-16 11:02 PM bp-680a973c-5005-41c5-89aa-e45012160903 03-Sep-16 9:19 PM bp-004287c0-835e-425b-86af-43a4f2160903 03-Sep-16 6:00 PM bp-72a3afa6-5bf0-4875-9db0-982b72160903 03-Sep-16 5:49 PM 55f34446-6a98-4692-93ab-79909f088138 02-Sep-16 10:59 PM

Looking forward to your review and further advises

lethal40

Signature: hmpalert.dll@0x1ff30

Hmpalert.dll = HitmanPro.Alert

mswsock.dll = Microsoft

ntdll.dll = Microsoft

IPSEng32.dll = Symantec Intrusion Detection

Update/disable HitmanPro

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Hi FredMcD,

Thanks for the update.

I have updated all relevant drivers, from your links..thanks I have also contacted Sophos (who now own surfright) for tech help, as I assume you are suggesting an update/upgrade or uninsalttaltion of the two Hitman licences that I have. It also seems that Symantec/nortons products now have an issue with these programs...(which they didnt until recent months).

I also wasnt quite to sure what you comment ' Symantec Intrusion Detection' meant....though it probably relates to the NIS (Nort Int Sec) probs I am having.....

There is no apparent way to update the software from the site, or from within....and I await their response...still.

thanks again for the update

Symantec = Norton Sometimes protection programs give Firefox problems. Normally doing an update fixes the problem. Other times, they have to get together with Mozilla to fix it.

Hi Guys,

I no longer use hitman pro...and have removed most other types that may interfere with firefox...case in point i have gone back to nortons internet security...and it has no problems with programs avg/avast had,

Yet the crashes in firefox continue,

I would welcome any other suggestion or request for specific clarification

regards

lethal40

Please post your crash reports for the last few days.

Happy too...

bp-86ccd896-3e6f-4497-ba89-865912161003 03-Oct-16 4:15 PM bp-cc299ab1-bfe1-4cdf-a583-0f0b42161002 02-Oct-16 8:34 PM bp-59631113-c2c1-4cb9-8a38-d01472161002 02-Oct-16 8:29 PM bp-932cc327-f553-4f3d-b68d-da9cb2161002 02-Oct-16 8:18 PM bp-867591c7-002e-4af1-8371-0888c2161001 01-Oct-16 10:52 AM bp-744b36ed-2da7-4242-b14a-383822160930 01-Oct-16 9:27 AM

hi, in those new crash reports it is still the same "hmpalert.dll" module from hitman pro hooking into firefox and causing those crashes... have you fully uninstalled it?

Hi Philipp,

Thanks for the further response.

The paid premium version of Hitman Pro has certainly gone, unless there is some residue. I still have Hitman Pro ALERT 3 (its a browser anti malware/anti-philsing app). It is almost unque in its approach. Is this causing a problem, you think?

I may need to go back to their support area (though still no response from prior contact, or with their owners Sophos).

regards

Lee

yes, this faulty module seems to be particularly related to the hitman pro alert part of their tools...

Thanks I have uninstalled alert and will monitor.

There is no support portal at all on the surfright site....I will go and see if the normal support portal/address is available on cnet.

I will come back with results of the uninstal (issues continues or not)

regards

lethal40

Hi Guys & Gals,

I have now completed a full two days testing firefox without hitman pro/hitman pro alert on the same PC. Not ONE Crash!

Philipp. Thank you so much.

How disappointed I am in Surfright & Sophos...no responses, and a programs that conflict with what I consider to be the best and perhaps second most popular browser on the planet

Thanks again guys!