Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when i open ff i get warning your pc maybe infected

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

i get message saying has soon has i open ff warning your computer maybe at risk of a infection call this number to recover you pc well i had Norton and the dell security run all test nothing could be found it only happens when i open ff i do not have this problem with internet explorer or google i close ff 3 times then when i open it on the 4th time ff will run fine the warning cant read it all its in all red i cant pull it up its in my ff history then i will right after get error 404 script to long any ideas is this a scam or someone trying to infect please help

i get message saying has soon has i open ff warning your computer maybe at risk of a infection call this number to recover you pc well i had Norton and the dell security run all test nothing could be found it only happens when i open ff i do not have this problem with internet explorer or google i close ff 3 times then when i open it on the 4th time ff will run fine the warning cant read it all its in all red i cant pull it up its in my ff history then i will right after get error 404 script to long any ideas is this a scam or someone trying to infect please help

All Replies (3)

more options

When exactly does that message appear:

  • Any time you use your desktop shortcut or pinned taskbar icon (you can minimize the Firefox window and use the desktop shortcut again or right-click the pinned Taskbar item and click Mozilla Firefox to see whether it repeats) -- check for a hacked shortcut (below the line)
  • Only in the very first window of Firefox that you open, or even if the above two are clean -- check for a bad add-on (next post)

The Firefox icon can be set up to launch specific pages at startup (or more specifically, when you use the icon). To check whether that is set:

First, open the shortcut as follows:

  • Desktop shortcut: right-click the icon, choose Properties
  • Pinned taskbar icon: right-click the icon, right-click Mozilla Firefox, choose Properties

Windows normally will select the Shortcut tab. If not, go ahead and click the Shortcut tab.

You'll see the Target highlighted. On 64-bit Windows, that usually is no more and no less than the following:

"C:\Program Files (x86)\Mozilla Firefox\firefox.exe"

If anything follows after that, try clearing it out.

After OK'ing the Properties dialog, you can test right away to confirm that Firefox now launches only your home page. Either:

  • double-click desktop shortcut
  • right-click pinned taskbar icon, click Mozilla Firefox

Success?

more options

Here is my suggested approach to finding and removing bad add-ons and other types of malware that may pop up annoying messages. I know it seems long, but it's really not that bad.

(For Windows Vista, 7, 8, 8.1, 10; XP is somewhat different)

(1) Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Be suspicious of everything you do not recognize/remember, as malware often uses important or innocent sounding names to discourage you from removing it. Take out as much trash as possible here.

(2) Open Firefox's Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons
  • in the Windows "Run" dialog, type or paste
    firefox.exe "about:addons"

In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. All extensions are optional; troublemakers might not be obvious from their names.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

(3) You can search for remaining issues with the scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.

more options

This add-on can stop such pages; disallow Script Button {web link} The Disallow Script button looks like a letter "M" and the title is the Minus Script, drag and drop the button on a toolbar. If the button is not displayed then nothing operates, except rules for plugins.


Another way out of the trap is to (force it if needed) Close Firefox. Wait about 20 seconds for Firefox to finish closing. Right click on the Firefox icon and select Open New Window. Sometimes this works. If it opens, close it by Menu > File > Exit. This will flush out that web page from the Session Store.