Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

opening page with URL c:/a.pdf#3 has stopped functioning

  • 3 replies
  • 2 have this problem
  • 15 views
  • Last reply by alikir

more options

Opening URL file:///C:/folder/a.pdf#3 has changed. Before it opened page number 3 in the same flip. Now it opens in Acrobat Reader DC with the first page. In Chrome and Microsoft Edge it functions as in Firefox before. Do I have to skip Firefox?

Opening URL file:///C:/folder/a.pdf#3 has changed. Before it opened page number 3 in the same flip. Now it opens in Acrobat Reader DC with the first page. In Chrome and Microsoft Edge it functions as in Firefox before. Do I have to skip Firefox?

Chosen solution

Could you check whether Firefox is set to open PDFs in a tab. This article leads the way:

View PDF files in Firefox or choose another viewer


Hopefully that will restore the previous behavior but, if not, it's possible that the file which stores application handler preferences has become corrupted. The file has a somewhat inscrutable XML format so it's often easiest simply to hide it from Firefox and have those settings return to their defaults. Here's how you do that:

Open your current Firefox settings (AKA Firefox profile) folder using either

  • "3-bar" menu button > "?" button > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter/Return

In the first table on the page, click the "Show Folder" / "Show in Finder" / "Open Directory" button. This should launch a new window listing various files and folders.

Leaving that window open, switch back to Firefox and Exit, either:

  • "3-bar" menu button > "power" button
  • (menu bar) File > Exit (or Firefox > Quit)

Pause while Firefox finishes its cleanup, then rename mimeTypes.rdf to mimeTypes.old.

Start Firefox back up again, and Firefox should rebuild the file with default settings. You probably need to switch your PDF handler on the Options page from the internal PDF viewer to the Adobe Acrobat plugin. See: View PDF files in Firefox or choose another viewer.

Then... success?

Read this answer in context 👍 4

All Replies (3)

more options

Correction: I made an error in the text above, it should be:

file:///C:/folder/a.pdf#page=3

but the problem prevails.. Sorry!!

more options

Chosen Solution

Could you check whether Firefox is set to open PDFs in a tab. This article leads the way:

View PDF files in Firefox or choose another viewer


Hopefully that will restore the previous behavior but, if not, it's possible that the file which stores application handler preferences has become corrupted. The file has a somewhat inscrutable XML format so it's often easiest simply to hide it from Firefox and have those settings return to their defaults. Here's how you do that:

Open your current Firefox settings (AKA Firefox profile) folder using either

  • "3-bar" menu button > "?" button > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter/Return

In the first table on the page, click the "Show Folder" / "Show in Finder" / "Open Directory" button. This should launch a new window listing various files and folders.

Leaving that window open, switch back to Firefox and Exit, either:

  • "3-bar" menu button > "power" button
  • (menu bar) File > Exit (or Firefox > Quit)

Pause while Firefox finishes its cleanup, then rename mimeTypes.rdf to mimeTypes.old.

Start Firefox back up again, and Firefox should rebuild the file with default settings. You probably need to switch your PDF handler on the Options page from the internal PDF viewer to the Adobe Acrobat plugin. See: View PDF files in Firefox or choose another viewer.

Then... success?

more options

The rebuild of mimiTypes.rdf resolved the problem. Acrobat* disappeared from applications. Maybe this was the problem: https://helpx.adobe.com/fi/acrobat/kb/link-html-pdf-page-acrobat.html It is in Finnish and says a URL C:/folder/a.pdf#Page=3 does not work with the page number. Thank You!