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Firefox crashes

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  • 1 has this problem
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  • Last reply by philipp

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Firefox updated, and now on startup, going straight to the Crash Reporter tool every time. Cannot start in 'Safe Mode'. Uninstalled. Deleted everything in the AppData folder (after making a backup somewhere else of my profile), rebooted, reinstalled, same issue. Microsoft Silverlight also installed at same time Firefox updated. Uninstalled it, repeated the fresh install process listed above, same result.

bp-b4ddfcad-a85c-4eb2-9b75-75e282160623

Firefox updated, and now on startup, going straight to the Crash Reporter tool every time. Cannot start in 'Safe Mode'. Uninstalled. Deleted everything in the AppData folder (after making a backup somewhere else of my profile), rebooted, reinstalled, same issue. Microsoft Silverlight also installed at same time Firefox updated. Uninstalled it, repeated the fresh install process listed above, same result. bp-b4ddfcad-a85c-4eb2-9b75-75e282160623

Chosen solution

hi, unfortunately this crash is caused by websense endpoint security software that is running on a device. please make sure that all its components are up-to-date. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue again. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/

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Chosen Solution

hi, unfortunately this crash is caused by websense endpoint security software that is running on a device. please make sure that all its components are up-to-date. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue again. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/