Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot Download Files Using Latest Firefox

  • 6 replies
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

more options

Using latest version of V47.0 and I cannot download files from email attachments. I have tried using Windows Explorer and I can download files without any issues, this is a new issue with V47.0.

Using latest version of V47.0 and I cannot download files from email attachments. I have tried using Windows Explorer and I can download files without any issues, this is a new issue with V47.0.

All Replies (6)

more options

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 10.1.16 Adobe PDF Plug-In For Firefox and Netscape 11.0.8

Adobe Shockwave for Director Netscape plug-in, version 12.2.3.183 Adobe Shockwave for Director Netscape plug-in, version 12.2.2.172
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.2.4.194
http://get.adobe.com/shockwave/

Adobe PDF Plug-In For Firefox and Netscape: Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.

more options
more options

I disabled the said Addons, still not working. I still cannot download email attachments from either email account or work account. This is absurd, I have never had these issues previously.

more options

You should remove the old plugins.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

more options

Seems to be working now. Is there a way to disable all of the Plugins simultaneously?

more options

Sorry, no.