https://tools.pingdom.com will only load in safe mode
I use https://tools.pingdom.com several times a day. They just redesigned this site and it now locks up FF *UNLESS* FF is in safe mode.
I disabled all add-ons. This page still locks up FF unless I go to it in safe mode.
I then refreshed FF and this page still locks up FF unless I go to it in safe mode.
This last one really surprised me. What's the difference in a newly refreshed FF and FF in safe mode?
Anyway, is anybody else seeing this or have any suggestions?
Modified by bsff
Chosen solution
Is the problem when you load the page, or when you use it?
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe websites. Are there any problems?
Then restart.
Refresh Firefox {web link} is a LAST RESORT ! !
Refresh Firefox - reset add-ons and settings
If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs.
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Added to my question here before I realized I could edit the question itself. Sorry.
Modified by bsff
Chosen Solution
Is the problem when you load the page, or when you use it?
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe websites. Are there any problems?
Then restart.
Refresh Firefox {web link} is a LAST RESORT ! !
Refresh Firefox - reset add-ons and settings
If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs.
Just getting the page to load (or finish loading to be precise) was the problem.
I had already tried both Safe Mode and Refreshing Firefox. Even after refreshing, the page would only load in Safe Mode.
However, turning off (unchecking) Use Hardware Acceleration did the trick.
I guess Safe Mode must automatically turn off Use Hardware Acceleration?
Glad your problem is fixed. Safe surfing.
Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.