I cannot watch YouTube vids on MF since a recent update. Why?
Since an update t Firefox in April I cannot watch YouTube videos; even the layout of the home page changed.
Details:
1. I can watch YouTube on Internet Explorer 2. My recent MF is 46.0.1 3. When I open the YT link the URL reads: https://m.youtube.com/? 4. When I try to open a video file, I get the note: this link needs to be opened with the following application: rtsp
How do I fix this?
See attached.
Thank you.
Chosen solution
The "m" in that YouTube address indicates the mobile site. Can you find a menu button toward the upper right of the page (stack of 3 dots or 3 horizontal bars) with a "Desktop" item to switch the view? If so, does that fix it?
You also might try: When you have a problem with one particular site that previously worked normally, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Clear Firefox's Cache
See: How to clear the Firefox cache
If you have a large hard drive, this might take a few minutes. If you do not see the number going down on the page, you can reload it using Ctrl+r to check progress.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
- right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
- (menu bar) Tools > Page Info > Security > "View Cookies"
- click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button
In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.
Then try reloading the page. Does that help?
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Chosen Solution
The "m" in that YouTube address indicates the mobile site. Can you find a menu button toward the upper right of the page (stack of 3 dots or 3 horizontal bars) with a "Desktop" item to switch the view? If so, does that fix it?
You also might try: When you have a problem with one particular site that previously worked normally, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Clear Firefox's Cache
See: How to clear the Firefox cache
If you have a large hard drive, this might take a few minutes. If you do not see the number going down on the page, you can reload it using Ctrl+r to check progress.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
- right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
- (menu bar) Tools > Page Info > Security > "View Cookies"
- click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button
In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.
Then try reloading the page. Does that help?
Thanks. I cleared out the cookies for YT and that did the trick. Now why couldn't the idiots at MF Facebook resolve this quickly and professionally, as you did. I appreciate your kindness. Frank
Do you mean the Firefox page on Facebook? As a platform, FB isn't good for detailed tech support -- formatting is limited and everything gets all mushed together -- so they generally will point you over here if it takes more than a couple sentences and/or a link to an article to resolve an issue.
thanks again for your kindness. frank