Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

still not getting your email tho i got one an hour ago at the same address

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by James

rootlesscosmo
rootlesscosmo
more options

I can't seem to log in at the Sync page and when I ask for username help or password help, your email doesn't reach my inbox. Note: I just received a Support Account email at that address wth no problem, yet I can't sign in at the Sync page. Can ou help? Thanks.

I can't seem to log in at the Sync page and when I ask for username help or password help, your email doesn't reach my inbox. Note: I just received a Support Account email at that address wth no problem, yet I can't sign in at the Sync page. Can ou help? Thanks.

All Replies (3)

Chandan_Baba
Chandan_Baba
more options

Are you sure you are creating your account on https://accounts.firefox.com/signup/ ? cross check with email that you are using for signup .

FredMcD
FredMcD
more options

Any username/password issues should be posted here with password in the heading; https://support.mozilla.org/en-US/forums/contributors

James
James
  • Top 25 Contributor
  • Moderator
more options

FredMcD said

Any username/password issues should be posted here with password in the heading; <strike>https://support.mozilla.org/en-US/forums/contributors</strike>

The Op is having a problem with the Sync account and not with the support.mozilla.org account. The section you linked is for Sumo site related stuff only.

Modified by James