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websites will not open although listed in the top left hand menu when typed in

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I initially lost my profile but got it back following the Profile Manager instructions and now can open Firefox but I cannot open any website. I type in the site name and its listed in the top left-hand corner but will not open - thanks.

I initially lost my profile but got it back following the Profile Manager instructions and now can open Firefox but I cannot open any website. I type in the site name and its listed in the top left-hand corner but will not open - thanks.

Chosen solution

hi again, we have now released an update to firefox 46.0.1 which might hopefully address this issue. you can download and install it from https://www.mozilla.org/en-US/firefox/all/

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hi henryhornblower, do you happen to run trusteer rapport on that device?

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Thanks Philipp, I have found a download RapportSetup.exe. I don't know what it is or what it is for, but does this answer your question.

Thanks

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yeah, could you go into your system control panel and see if the program is listed there as well &if so, try to uninstall it and see if this makes a difference...

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Trusteer Endpoint Protection is listed in Programs. I will delete and let you know the result. Many thanks for your help.

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Chosen Solution

hi again, we have now released an update to firefox 46.0.1 which might hopefully address this issue. you can download and install it from https://www.mozilla.org/en-US/firefox/all/

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Hello Philipp,

46.0.1 worked first time in sorting my problem - many thanks.