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Epolife shows in my browser before I'm connected to Bing, how to get rid of epolife?

  • 4 replies
  • 1 has this problem
  • 18 views
  • Last reply by Jerm78

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Whenever i type something into my browser like 'craigslist' (no .com or .org) and press enter, my browser flashes a epolife.com link then goes to the bing search engine. I have no extensions or add-ons that i can find.. how do i get rid of it?!?! thank you!

Whenever i type something into my browser like 'craigslist' (no .com or .org) and press enter, my browser flashes a epolife.com link then goes to the bing search engine. I have no extensions or add-ons that i can find.. how do i get rid of it?!?! thank you!

Chosen solution

OK, you can try the Refresh feature (called "Reset" in older Firefox versions) which can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Note that although your bookmarks should be saved, if you want to be extra cautious, I suggest you first save a backup to somewhere convenient on your Mac - Restore bookmarks from backup or move them to another computer.

Did this fix the problem? Please report back to us!

Thank you.

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All Replies (4)

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Hi, sorry to hear about you problem. Please see if this helps - https://discussions.apple.com/thread/7354880?start=0&tstart=0

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

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thank you for getting back to me. I've tried and "successfully removed" epolife from Safari.. with these step from the Mac forum. i've tried the steps they suggested in firefox, but I have no items in my firefox extensions folder... no add ons... not sure what to do.

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Chosen Solution

OK, you can try the Refresh feature (called "Reset" in older Firefox versions) which can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Note that although your bookmarks should be saved, if you want to be extra cautious, I suggest you first save a backup to somewhere convenient on your Mac - Restore bookmarks from backup or move them to another computer.

Did this fix the problem? Please report back to us!

Thank you.

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Thank you Scribe.. that did the trick! Appreciate your time have a great weekend!