Unable to send email, message: 'An error occurred while sending mail: The mail server sent an incorrect greeting: SSH-2.0-OpenSSH_5.9p1 Debian-5ubuntu1.1.'
Yesterday I was suddenly unable to send from any of the accounts I use via Thunderbird. Originally the error message said the server was timing out. I contacted my ISP and they gave me their outgoing server and port which I've updated. Now I get this error message. Any ideas? (Running on Mac osx version 10.9.5).
Chosen solution
You'd need to ask that to your email provider. It seems they made changes to their servers without explaining them properly. As said before, I'd look for a new email provider.
In any case, when your problem is fixed, can you mark the thread as 'Solved' please? Thank you.
Read this answer in context 👍 0All Replies (7)
What are the settings as per your provider's information?
Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.
Thanks for your reply. Copying the troubleshooting info below. I've updated account no. 3 to the new details from my ISP. Others are all still set at old details from the various email providers for my different accounts. All receiving fine, not able to send from any for the last 2 days. Before that working fine.
Application Basics
Name: Thunderbird Version: 38.7.0 User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:38.0) Gecko/20100101 Thunderbird/38.7.0 Profile Folder: Show in Finder Application Build ID: 20160310150025 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (imap) imap.smtp.cz:143, alwaysSTARTTLS, passwordCleartext OUTGOING: out.smtp.cz:587, alwaysSTARTTLS, passwordCleartext, true OUTGOING: out.smtp.cz:587, alwaysSTARTTLS, passwordCleartext, false OUTGOING: out.smtp.cz:587, alwaysSTARTTLS, passwordCleartext, false
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3: INCOMING: account3, , (imap) imap.smtp.cz:143, alwaysSTARTTLS, passwordCleartext OUTGOING: smtp.airwaynet.cz:22, plain, none, true
account4: INCOMING: account4, , (imap) imap.pyt.cz:143, alwaysSTARTTLS, passwordCleartext OUTGOING: smtp.pyt.cz:587, alwaysSTARTTLS, passwordEncrypted, true
account5: INCOMING: account5, , (imap) imap.smtp.cz:143, alwaysSTARTTLS, passwordCleartext OUTGOING: out.smtp.cz:587, alwaysSTARTTLS, passwordCleartext, true
account6: INCOMING: account6, , (imap) imap.smtp.cz:143, alwaysSTARTTLS, passwordCleartext OUTGOING: out.smtp.cz:587, alwaysSTARTTLS, passwordCleartext, true
account7: INCOMING: account7, , (imap) imap.smtp.cz:143, alwaysSTARTTLS, passwordCleartext OUTGOING: out.smtp.cz:587, alwaysSTARTTLS, passwordCleartext, true
account8: INCOMING: account8, , (imap) imap.smtp.cz:143, alwaysSTARTTLS, passwordCleartext OUTGOING: out.smtp.cz:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports
Extensions Account Colors, 9.2, true, accountcolors@DW-dev Manually sort folders, 1.1, true, tbsortfolders@xulforum.org Super Date Format, 1.1, true, superdateformat@buildontechnologies.com
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 38.7.0 mail.openMessageBehavior.version: 1 mail.spotlight.firstRunDone: true mailnews.database.global.datastore.id: 85ae694b-295f-b34d-80c1-200a84fddf5 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1458415546 places.history.expiration.transient_current_max_pages: 100664 plugin.importedState: true
Graphics
Vendor ID: 0x10de Device ID: 0x 8a0 WebGL Renderer: false GPU Accelerated Windows: 0
AzureCanvasBackend: quartz AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: none AzureContentBackend: quartz
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.10 4.10.10
NSS 3.19.2.3 Basic ECC 3.19.2.3 Basic ECC
NSS Util 3.19.2.3 3.19.2.3
NSS SSL 3.19.2.3 Basic ECC 3.19.2.3 Basic ECC
NSS S/MIME 3.19.2.3 Basic ECC 3.19.2.3 Basic ECC
I've updated account no. 3 to the new details from my ISP.
So what are 'the new details from your ISP'?
account3: OUTGOING: smtp.airwaynet.cz:22, plain, none, true
I'd really be surprised if this is what you got from your ISP.
First I reported the issue with the server timing out, they told me they don't block any ports so all should be fine, but to try changing to their server:
smtp.airwaynet.cz and use port 22 with no password, authentication etc.
they actually wrote smtp.airwaynet.cz. (with the . ) so I tried that first, but didn't work either.
They've now said they don't know what to do. That I should try sending via a different network to work out if the problem is local/computer-related, or network-related which I can do tomorrow.
Port 22 is used for SSH. If they seriously told you to use port 22, and no authentication/no password, find a new email provider.
For SMTP there are a number of options:
port 25 normal password, clear text If this is all they offer, find a new email provider.
port 465 normal password, SSL/TLS
port 587 normal password, STARTTLS
In any case, your email provider should be able to tell you the correct settings. It's their server after all. May be airwaynet.cz are an exception.
Thanks for this, I just tried all your suggestions and managed to send email with port 25, encrypted password.
What I still don't understand is why this suddenly became an issue? If you have any insight it would be great!
Chosen Solution
You'd need to ask that to your email provider. It seems they made changes to their servers without explaining them properly. As said before, I'd look for a new email provider.
In any case, when your problem is fixed, can you mark the thread as 'Solved' please? Thank you.