Adobe Flash does not function. Reinstalling and updating does nothing. All drivers are up to date.
I just got a new laptop and naturally there are some out-of-the-box problems. Adobe Flash will not function at all. It just crashes immediately, video doesn't get a chance to load. It's just: 1)open window, 2)crash. There's no in-between and that's all it does. I found out about this when I tried getting youtube to switch to flash player because I can't get their awful HTML5 player to stop having terrible framerate issues when in fullscreen. Starting this thread is my last resort. I've tried everything I can think of. Reinstalling does nothing, updating does nothing, all drivers are up to date. I've gone through troubleshooting. I don't use antivirus add-ons. Turning hardware acceleration on/off does nothing. Disabling flash protected mode does nothing. I've looked through forums and all over mozilla support, I couldn't find anyone else having this exact problem.
My graphics card is a NVIDIA Geforce GTX970M I use Firefox Beta
These are the last five crash report IDs. bp-e5271d4d-d04e-4c96-a71c-443a22160312 2001dbc1-244e-44cc-b63d-71fa768eb33b 418b50d8-060a-43f7-9ea0-a3ed8fb513ad 9317b897-3eb8-4a1a-a60a-661c0e5e8626 24739f97-1f07-4166-bff1-ecef43132a0a
Chosen solution
the-edmeister said
NahimicMSIDevProps.dll and NahimicMSIOSD.dll appear in that crash report - it's not turned off at least as far as it is unavailable for Firefox to use. I have no idea what that application is about, but it looks like it is causing Firefox to crash. Did you check for an update for that application? Have you checked out the MSI Gaming fora? https://gaming.msi.com/forum Maybe other people have experienced that issue, too. Also, I stumbled across this Tech FAQ via a Google search: https://service.msicomputer.com/msi_user/support/TechFAQdetail.aspx?formid=3305
I've decided to just uninstall Nahimic and doing so has solved the problem. Flash works just fine now, and using flashplayer instead of HTML5 has also solved youtube's bad framerate problem.
Also, in the "https://service.msicomputer.com/msi_user/support/TechFAQdetail.aspx?formid=3305" link, clicking "download" leads to "File not found"
This does not matter to me because I have no use for that program anyway.
Thank you for your help. I would not have been able to figure this out without you.
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ZeroSpawn said
These are the last five crash report IDs.
- bp-e5271d4d-d04e-4c96-a71c-443a22160312
- bp-2a16f894-216a-461a-aef5-3a9d72160312
- bp-e5271d4d-d04e-4c96-a71c-443a22160312
- bp-618d017f-2dfc-4f10-b88e-cf92d2160312
- bp-ae16c6f5-3e35-44ea-b78a-b30192160312
I don't know why pressing "enter" didn't separate these.
- edit: replaced IDs with working links. Exact version of Firefox I'm using is 46.0b1. My Flash version is 21.0.0.182. I am using Windows 10
Modified by ZeroSpawn
Might be helpful if you submitted those other 4 crash reports to the Crash Reporting system manually by clicking on them in the about:crashes page. Then give us the resulting URL for each of those reports.
As far as the one report that was submitted ... NahimicMSIDevProps.dll - Bug 1233556 - crashes in nahimicmsiosd.dll "... this dll correlates to MSI's Nahimic audio software:" http://gaming.msi.com/features/nahimic
the-edmeister said
Might be helpful if you submitted those other 4 crash reports to the Crash Reporting system manually by clicking on them in the about:crashes page. Then give us the resulting URL for each of those reports. As far as the one report that was submitted ... NahimicMSIDevProps.dll - Bug 1233556 - crashes in nahimicmsiosd.dll "... this dll correlates to MSI's Nahimic audio software:" http://gaming.msi.com/features/nahimic
I turned off Nahimic and still got the "nahimicmsiosd.dll@0x5d19" crash signature. Do you think uninstalling it would do anything? On a side note, I've been having weird echo issues on youtube. I wonder if Nahimic was the cause.
Of the 4 crashes that you submitted, 1 is the same as the 1st, 2 were caused by Flash 21.0.0.182, and the last one was another caused by NahimicMSIDevProps.dll .
As far as those crashes from Flash, see this - https://support.mozilla.org/en-US/kb/adobe-flash-plugin-has-crashed
Please provide the Crash Report ID's for the crash that happened after you turned off Nahimic.
the-edmeister said
Please provide the Crash Report ID's for the crash that happened after you turned off Nahimic.
That would be this one:
- bp-7732202d-fd48-44c9-a382-e6c782160313
By "turned it off" I mean I opened the program and clicked the button that said "Enables / Disables the Nahimic audio processing."
Modified by ZeroSpawn
NahimicMSIDevProps.dll and NahimicMSIOSD.dll appear in that crash report - it's not turned off at least as far as it is unavailable for Firefox to use. I have no idea what that application is about, but it looks like it is causing Firefox to crash.
Did you check for an update for that application?
Have you checked out the MSI Gaming fora? https://gaming.msi.com/forum Maybe other people have experienced that issue, too.
Also, I stumbled across this Tech FAQ via a Google search: https://service.msicomputer.com/msi_user/support/TechFAQdetail.aspx?formid=3305
You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:
- make sure you have the latest Flash version:
http://www.adobe.com/special/products/flashplayer/fp_distribution3.html - check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Windows Vista and later)
https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox - disable hardware acceleration in the Flash plugin
https://helpx.adobe.com/flash-player/kb/video-playback-issues.html - disable hardware acceleration in Firefox
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
See also:
Chosen Solution
the-edmeister said
NahimicMSIDevProps.dll and NahimicMSIOSD.dll appear in that crash report - it's not turned off at least as far as it is unavailable for Firefox to use. I have no idea what that application is about, but it looks like it is causing Firefox to crash. Did you check for an update for that application? Have you checked out the MSI Gaming fora? https://gaming.msi.com/forum Maybe other people have experienced that issue, too. Also, I stumbled across this Tech FAQ via a Google search: https://service.msicomputer.com/msi_user/support/TechFAQdetail.aspx?formid=3305
I've decided to just uninstall Nahimic and doing so has solved the problem. Flash works just fine now, and using flashplayer instead of HTML5 has also solved youtube's bad framerate problem.
Also, in the "https://service.msicomputer.com/msi_user/support/TechFAQdetail.aspx?formid=3305" link, clicking "download" leads to "File not found"
This does not matter to me because I have no use for that program anyway.
Thank you for your help. I would not have been able to figure this out without you.