Firefox crashes
Firefox crashes at seemingly random intervals. If multiple tabs are open at one time or if larger webpages are open crashes seem more frequent. I have tried reinstalling, safe mode, disabling add-ons, ect. Nothing seems to make any difference. I have been useing Firefox for years and do not want to have to switch.
One of the crash IDs is 87d39725-b312-4e7d-92f7-3e5e12160203.
Please let me know of any other information that I may be able to provide.
Chosen solution
I used the system file check and no problems with the system files.
Both of my graphics drivers (one is Intel HD4000 and the other is a GeForce 650m) were up to date.
I uninstalled both of the drivers anyway and let windows 10 reinstall them though windows update.
I also uninstalled Firefox and deleted all of its data again before reinstalling.
The problem seems to be fixed now. Perhaps when I installed Windows 10 on this machine it installed the graphics drivers improperly. Even though every other program on the machine worked properly except Firefox. I do not know.
Thank you very much cor-el and FredMcD for the support.
Read this answer in context 👍 0All Replies (8)
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Here are the last 10 reports: Report ID Date Submitted bp-87d39725-b312-4e7d-92f7-3e5e12160203 2/2/2016 9:53 PM bp-18483fcc-bedf-4f73-9c6d-d97e52160203 2/2/2016 9:45 PM bp-e326404f-9d02-45c2-9f30-bb6c12160203 2/2/2016 9:44 PM bp-10d5897b-7deb-41bb-bfea-6e2ce2160203 2/2/2016 9:37 PM bp-49d8a36e-3769-4342-93f6-123d92160203 2/2/2016 9:36 PM bp-d8616f70-3ea2-46c3-b74d-4b7aa2160203 2/2/2016 9:36 PM bp-8c7a5626-18ca-408d-a184-153712160203 2/2/2016 9:35 PM bp-3326d5a2-4b32-47dd-a743-9b2c32160203 2/2/2016 9:35 PM bp-4fcd0bfb-34f1-4c96-aea0-e8e092160203 2/2/2016 9:28 PM bp-748827e4-85d6-43a5-b41a-0e0622160203 2/2/2016 9:27 PM
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.
You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:
- make sure you have the latest Flash version:
http://www.adobe.com/special/products/flashplayer/fp_distribution3.html - check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Windows Vista and later)
https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox - disable hardware acceleration in the Flash plugin
https://helpx.adobe.com/flash-player/kb/video-playback-issues.html - disable hardware acceleration in Firefox
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
See also:
I made sure that I have the most current version of flash. Do you think that flash is the culprit of these crashes?
I have not had time to test for further crashes yet.
bp-87d39725-b312-4e7d-92f7-3e5e12160203
Signature nsSplittableFrame::RemoveFromFlow
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
This is for Sumo's Related Bugs 702999 NEW --- crash nsSplittableFrame::RemoveFromFlow
363272 RESOLVED DUPLICATE Print Preview crashes app when closing PP (or when changing paper orientation) [@ nsSplittableFrame::RemoveFromFlow] +++++++++++++++++++++++++++++++++++++++++++ bp-18483fcc-bedf-4f73-9c6d-d97e52160203
Signature js::TraceManuallyBarrieredEdge ++++++++++++++++++++++++++++++++++++++++++ bp-e326404f-9d02-45c2-9f30-bb6c12160203
Signature js::ObjectGroup::sweep
This is for Sumo's Related Bugs 1112741 NEW --- crash in js::types::TypeObject::maybeSweep(js::types::AutoClearTypeInferenceStateOnOOM*) ++++++++++++++++++++++++++++++++++++++++++++ bp-49d8a36e-3769-4342-93f6-123d92160203
Signature mozilla::dom::FragmentOrElement ++++++++++++++++++++++++++++++++++++++++++++++ bp-10d5897b-7deb-41bb-bfea-6e2ce2160203
Signature js::GCMarker::traverseEdge
igd10iumd32.dll = NVIDIA D3D
This is for Sumo's Related Bugs 1190914 NEW --- crash in js::GCMarker::traverseEdge<T>(JSObject*, js::ObjectGroup*)
1169247 NEW --- Content process intermittently crashes since ~25th May build
Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.
Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Chosen Solution
I used the system file check and no problems with the system files.
Both of my graphics drivers (one is Intel HD4000 and the other is a GeForce 650m) were up to date.
I uninstalled both of the drivers anyway and let windows 10 reinstall them though windows update.
I also uninstalled Firefox and deleted all of its data again before reinstalling.
The problem seems to be fixed now. Perhaps when I installed Windows 10 on this machine it installed the graphics drivers improperly. Even though every other program on the machine worked properly except Firefox. I do not know.
Thank you very much cor-el and FredMcD for the support.
Modified by ahar1427
That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.