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Firefox stalls on "Connecting..." and won't load any pages whatsoever... but ONLY when launching from the executable or a shortcut to it.

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  • Last reply by ModelHX

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I'm having an odd problem with Firefox.

When I click my shortcut in the Quick Launch bar, or run firefox.exe in the Program Files folder, or use a shortcut pointing to firefox.exe, Firefox starts up "okay," but won't load any pages. The tab label says "Connecting..." and doesn't generate an error message no matter how long I let it sit for. This happens regardless of which web page I'm trying to get to.

However, when I (for example) click on a link someone's sent me in Skype, Firefox starts up and loads the page with no problems, and essentially works fine for the rest of the session.

Additionally, it hangs when I try to close it - I have to kill the process manually and it opens the Windows Error Reporting Service every time.

Things I've tried to fix this, with no success: - Safe Mode - Refreshing Firefox - Examining firewalls/anti-malware/antivirus for interactions with Firefox - Checking my router for anything blocking Firefox - Reinstalling Firefox - Uninstalling the Flash plugin - Changing my homepage - Clearing cache / cookies - Running a virus scan (Malwarebytes)

Does anyone else have anything I can try?

I'm having an odd problem with Firefox. When I click my shortcut in the Quick Launch bar, or run firefox.exe in the Program Files folder, or use a shortcut pointing to firefox.exe, Firefox starts up "okay," but won't load any pages. The tab label says "Connecting..." and doesn't generate an error message no matter how long I let it sit for. This happens regardless of which web page I'm trying to get to. However, when I (for example) click on a link someone's sent me in Skype, Firefox starts up and loads the page with no problems, and essentially works fine for the rest of the session. Additionally, it hangs when I try to close it - I have to kill the process manually and it opens the Windows Error Reporting Service every time. Things I've tried to fix this, with no success: - Safe Mode - Refreshing Firefox - Examining firewalls/anti-malware/antivirus for interactions with Firefox - Checking my router for anything blocking Firefox - Reinstalling Firefox - Uninstalling the Flash plugin - Changing my homepage - Clearing cache / cookies - Running a virus scan (Malwarebytes) Does anyone else have anything I can try?

Chosen solution

hi ModelHX, can you please see if uninstalling firefox 44 first and then installing the 64bit version from https://www.mozilla.org/en-US/firefox/all/ does solve this issue for you?

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Here's the Troubleshooting dump:

Application Basics


Name: Firefox Version: 44.0 Build ID: 20160123151951 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days


Report ID: bp-a080301b-c6b8-459b-8f55-bb9722160131 Submitted: 5 minutes ago

Report ID: bp-760c5563-ae72-43ba-a4be-c59a92160131 Submitted: 31 minutes ago

Report ID: bp-0ad67815-4937-4675-8453-e6e452160131 Submitted: 35 minutes ago

Report ID: bp-6e4ebd00-ceee-48eb-9424-63b172160131 Submitted: 10 hours ago

Report ID: bp-d45f85fe-4ed1-4950-b5fd-af17d2160131 Submitted: 12 hours ago

Report ID: bp-95d2f626-e7f6-4281-9c01-96cf22160131 Submitted: 12 hours ago

Report ID: bp-e60ac877-637d-49c3-bf9c-46c462160131 Submitted: 14 hours ago

Report ID: bp-a2956307-9b53-4483-919b-bd9732160130 Submitted: 1 day ago

Report ID: bp-bfc6c681-997f-4370-b296-775312160129 Submitted: 2 days ago

Report ID: bp-dd1720cd-9f00-46a9-a189-60c1e2160129 Submitted: 3 days ago

Report ID: bp-24d317b6-a591-4f39-9ad6-213e72160129 Submitted: 3 days ago

Report ID: bp-36dd864b-a729-4eaa-9413-c98fc2160129 Submitted: 3 days ago

All Crash Reports (including 26 pending crashes in the given time range)

Extensions


Name: uBlock Origin Version: 1.5.5 Enabled: true ID: uBlock0@raymondhill.net

Name: Logitech SetPoint Version: 6.5 Enabled: false ID: {F003DA68-8256-4b37-A6C4-350FA04494DF}

Graphics


Adapter Description: NVIDIA GeForce GTX 760 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 2048 Asynchronous Pan/Zoom: none Device ID: 0x1187 DirectWrite Enabled: false (6.2.9200.17568) Driver Date: 1-22-2016 Driver Version: 10.18.13.6175 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 098410de Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 760 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.folderList: 2 browser.download.importedFromSqlite: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 7 browser.privatebrowsing.autostart: true browser.search.suggest.enabled: false browser.search.update: false browser.sessionstore.restore_on_demand: false browser.sessionstore.upgradeBackup.latestBuildID: 20160123151951 browser.startup.homepage: http://www.google.com browser.startup.homepage_override.buildID: 20160123151951 browser.startup.homepage_override.mstone: 44.0 browser.urlbar.autocomplete.enabled: false browser.urlbar.suggest.bookmark: false browser.urlbar.suggest.history: false browser.urlbar.suggest.openpage: false dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 44.0 gfx.crash-guard.d3d11layers.appVersion: 44.0 gfx.crash-guard.d3d11layers.deviceID: 0x1187 gfx.crash-guard.d3d11layers.driverVersion: 10.18.13.6175 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 0 layers.acceleration.disabled: true media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1454255676 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1454255676 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160123151951 media.gmp-manager.lastCheck: 1454255674 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.http.speculative-parallel-limit: 0 network.predictor.cleaned-up: true network.prefetch-next: false places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.cpd.offlineApps: true privacy.cpd.siteSettings: true privacy.donottrackheader.enabled: true privacy.sanitize.migrateClearSavedPwdsOnExit: true

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.11 Version in use: 4.11

NSS Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSSMIME Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSSSL Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSUTIL Expected minimum version: 3.21 Version in use: 3.21

Experimental Features


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Chosen Solution

hi ModelHX, can you please see if uninstalling firefox 44 first and then installing the 64bit version from https://www.mozilla.org/en-US/firefox/all/ does solve this issue for you?

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Thanks philipp - that's solved the problem!