Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot make a payment with new Firefox. Works in IE.

  • 4 replies
  • 2 have this problem
  • 10 views
  • Last reply by xpressions

more options

Trying to make payments on a https site and it no longer functions after updating Firefox. Had to resort to making the payment through IE. Cleared cache, rebooted, etc. has no effect. No messages pop up, connection is good, it just doesn't allow the payment options to function.

Trying to make payments on a https site and it no longer functions after updating Firefox. Had to resort to making the payment through IE. Cleared cache, rebooted, etc. has no effect. No messages pop up, connection is good, it just doesn't allow the payment options to function.

Chosen solution

the profile information you've submitted with your original question doesn't look like the profile was freshly reset - please try that again: Refresh Firefox - reset add-ons and settings

in case this doesn't work, please run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner as well.

Read this answer in context 👍 2

All Replies (4)

more options

hi, could you please try to refresh firefox and see if this is making a difference...

more options

Tried refreshing Firefox. Closed it out. Rebooted computer. Rebooted Firefox. Refreshed https page as well.

more options

Chosen Solution

the profile information you've submitted with your original question doesn't look like the profile was freshly reset - please try that again: Refresh Firefox - reset add-ons and settings

in case this doesn't work, please run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner as well.

more options

That reset fixed it. Thank you!