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Signed into sync but I still see no syncronised data after several days

  • 4 replies
  • 3 have this problem
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  • Last reply by colin.g

colin.g
colin.g
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Succesfully signed into sync after a move from linux back to windows. However, after a few days I still see no data being synced. Here the latest log attached. Colin

Not sure it attached so pasted it here: 1447895805147 browserwindow.syncui DEBUG observed: weave:ui:sync:finish 1447895805147 browserwindow.syncui DEBUG _loginFailed has sync state=success.login 1447895821164 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895839667 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895845512 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895852905 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895863400 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895868768 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895882805 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895887517 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895894986 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895925582 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895929967 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895944470 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895968196 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895984794 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895996281 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895999697 Sync.Tracker.History DEBUG Saving changed IDs to history 1447896022752 Sync.Tracker.History DEBUG Saving changed IDs to history 1447896032853 Sync.Tracker.History DEBUG Saving changed IDs to history 1447896049524 Sync.Tracker.History DEBUG Saving changed IDs to history 1447896053054 Sync.Tracker.History DEBUG Saving changed IDs to history 1447896079670 Sync.Tracker.History DEBUG Saving changed IDs to history 1447896087078 Sync.Tracker.History DEBUG Saving changed IDs to history 1447896091190 Sync.Tracker.History DEBUG Saving changed IDs to history 1447896096426 Sync.Tracker.History DEBUG Saving changed IDs to history 1447896311402 Sync.Tracker.Forms DEBUG Saving changed IDs to forms 1447896328752 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1447896328753 FirefoxAccounts DEBUG getOAuthToken enter 1447896328756 FirefoxAccounts TRACE getCachedToken returning cached token 1447896328756 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1447896329533 FirefoxAccounts DEBUG fetched profile matches cached copy 1447896332223 FirefoxAccounts DEBUG removing account data 1447896332224 FirefoxAccounts TRACE starting write of json user data: null 1447896332238 FirefoxAccounts TRACE finished write of json user data - took: 14 1447896332251 FirefoxAccounts TRACE storage set finished clearing account data 1447896332252 FirefoxAccounts DEBUG account data reset 1447896332252 FirefoxAccounts TRACE StorageManager finalizing 1447896332253 FirefoxAccounts TRACE StorageManager finalized 1447896332254 FirefoxAccounts TRACE initializing new storage manager 1447896332255 FirefoxAccounts TRACE starting fetch of json user data 1447896332257 FirefoxAccounts TRACE finished fetch of json user data - took: 2 1447896332258 FirefoxAccounts TRACE initializing of new storage manager done 1447896332265 FirefoxAccounts DEBUG Notifying observers of fxaccounts:onlogout 1447896332265 Sync.BrowserIDManager DEBUG observed fxaccounts:onlogout 1447896332265 Sync.AddonsReconciler DEBUG Removing change listener. 1447896332265 Sync.AddonsReconciler DEBUG Stopping listening and removing AddonManager listeners. 1447896332267 Sync.Tracker.History INFO Removing Places observer. 1447896332269 Sync.Status INFO Resetting Status. 1447896332269 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1447896332271 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1447896332945 Hawk DEBUG (Response) /session/destroy: code: 200 - Status text: OK 1447896332946 Sync.RESTResponse TRACE Processing response headers. 1447896332946 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: 54 1447896332950 FirefoxAccounts DEBUG FxAccountsOAuthGrantClient Initialized 1447896333056 Sync.Resource DEBUG mesg: DELETE success 200 https://sync-189-us-west-2.sync.services.mozilla.com/1.5/34479541/storage/clients/KRgSY3XZIHRA 1447896333056 Sync.Resource DEBUG DELETE success 200 https://sync-189-us-west-2.sync.services.mozilla.com/1.5/34479541/storage/clients/KRgSY3XZIHRA 1447896333057 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1447896333271 Sync.Resource DEBUG mesg: DELETE success 200 https://sync-189-us-west-2.sync.services.mozilla.com/1.5/34479541/storage/tabs/KRgSY3XZIHRA 1447896333271 Sync.Resource DEBUG DELETE success 200 https://sync-189-us-west-2.sync.services.mozilla.com/1.5/34479541/storage/tabs/KRgSY3XZIHRA 1447896333272 Sync.Service DEBUG Finished deleting client data. 1447896333272 Sync.Service INFO Service.startOver dropping sync key and logging out. 1447896333272 Sync.Status DEBUG Status.login: success.login => error.login.reason.no_recoverykey 1447896333272 Sync.Status DEBUG Status.service: success.status_ok => service.client_not_configured 1447896333272 Sync.Service INFO Logging out 1447896333276 browserwindow.syncui DEBUG observed: weave:service:logout:finish 1447896333276 browserwindow.syncui DEBUG _loginFailed has sync state=error.login.reason.no_recoverykey 1447896333277 browserwindow.syncui DEBUG observed: weave:service:start-over 1447896333277 browserwindow.syncui DEBUG _loginFailed has sync state=error.login.reason.no_recoverykey 1447896333278 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1447896333279 Sync.Service INFO Service reset. 1447896333280 Sync.Engine.Clients DEBUG Resetting clients last sync time 1447896333281 Sync.Engine.Bookmarks DEBUG Resetting bookmarks last sync time 1447896333282 Sync.Engine.Forms DEBUG Resetting forms last sync time 1447896333283 Sync.Engine.History DEBUG Resetting history last sync time 1447896333284 Sync.Engine.Passwords DEBUG Resetting passwords last sync time 1447896333284 Sync.Engine.Prefs DEBUG Resetting prefs last sync time 1447896333285 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1447896333286 Sync.Engine.Addons DEBUG Resetting addons last sync time 1447896333286 Sync.CollectionKeyManager INFO Clearing collection keys... 1447896333288 Sync.Tracker.Clients DEBUG client.name preference changed 1447896333296 Sync.BrowserIDManager INFO Username changed. Removing stored credentials. 1447896333300 Sync.BrowserIDManager INFO initializeWithCurrentIdentity has no user logged in 1447896333300 Sync.BrowserIDManager INFO Username changed. Removing stored credentials. 1447896333300 Sync.BrowserIDManager ERROR Could not authenticate: no user is logged in 1447896333302 browserwindow.syncui DEBUG observed: weave:service:start-over:finish 1447896333302 browserwindow.syncui DEBUG _loginFailed has sync state=error.login.reason.no_recoverykey 1447896333576 FirefoxAccounts DEBUG Notifying observers of testhelper-fxa-signout-complete 1447896334289 Sync.Tracker.Clients DEBUG Saving changed IDs to clients 1447896694298 FirefoxAccounts DEBUG setSignedInUser - aborting any existing flows 1447896694299 FirefoxAccounts TRACE StorageManager finalizing 1447896694300 FirefoxAccounts TRACE StorageManager finalized 1447896694301 FirefoxAccounts TRACE initializing new storage manager 1447896694302 FirefoxAccounts WARN Unknown FxA field name in user data, treating as in-memory: declinedSyncEngines 1447896694303 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified"] 1447896694304 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified"] 1447896694326 FirefoxAccounts DEBUG FxAccountsWebChannel message received: {"command":"internal:signed_in","data":{"customizeSync":false,"keyFetchToken":"a628dd90cd2a9befe0c0c11428a9edcb040e1e99878a306aa8a21da7e6911a97","password":"opelmanta4664","unwrapBKey":"22a87b0841cd712692f3b57fef24c319919c18ebfaab6c3fa663f7a1ccacd29e","email":"colin.gardom@gmail.com","lastLogin":1447896694293,"sessionToken":"a57e99659a51017884d54add7550afee19f179aaa7deab12b78b0afbfb46249c","sessionTokenContext":"fx_desktop_v1","uid":"e47b3399551d4b6c83eb412980801208","verified":true},"messageId":null} 1447896694327 FirefoxAccounts WARN Unrecognized FxAccountsWebChannel command: internal:signed_in 1447896694333 FirefoxAccounts TRACE finished write of json user data - took: 28 1447896694334 FirefoxAccounts DEBUG writing secure storage: ["keyFetchToken","unwrapBKey"] 1447896694335 FirefoxAccounts TRACE starting write of user data to the login manager 1447896694340 FirefoxAccounts TRACE finished write of user data to the login manager 1447896694340 FirefoxAccounts TRACE initializing of new storage manager done 1447896694341 FirefoxAccounts DEBUG Notifying observers of fxaccounts:onlogin 1447896694342 Sync.BrowserIDManager DEBUG observed fxaccounts:onlogin 1447896694348 Sync.BrowserIDManager INFO Username changed. Removing stored credentials. 1447896694348 Sync.BrowserIDManager INFO Waiting for user to be verified. 1447896694348 FirefoxAccounts DEBUG already verified 1447896694350 Sync.Tracker.Clients DEBUG client.name preference changed 1447896694350 Sync.Tracker.Clients WARN Attempted to add undefined ID to tracker 1447896694352 FirefoxAccounts DEBUG FxAccountsProfileClient: Initialized 1447896694353 Sync.BrowserIDManager INFO Starting fetch for key bundle. 1447896694353 FirefoxAccounts DEBUG already verified CUT TO FIT

Succesfully signed into sync after a move from linux back to windows. However, after a few days I still see no data being synced. Here the latest log attached. Colin Not sure it attached so pasted it here: 1447895805147 browserwindow.syncui DEBUG observed: weave:ui:sync:finish 1447895805147 browserwindow.syncui DEBUG _loginFailed has sync state=success.login 1447895821164 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895839667 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895845512 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895852905 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895863400 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895868768 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895882805 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895887517 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895894986 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895925582 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895929967 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895944470 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895968196 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895984794 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895996281 Sync.Tracker.History DEBUG Saving changed IDs to history 1447895999697 Sync.Tracker.History DEBUG Saving changed IDs to history 1447896022752 Sync.Tracker.History DEBUG Saving changed IDs to history 1447896032853 Sync.Tracker.History DEBUG Saving changed IDs to history 1447896049524 Sync.Tracker.History DEBUG Saving changed IDs to history 1447896053054 Sync.Tracker.History DEBUG Saving changed IDs to history 1447896079670 Sync.Tracker.History DEBUG Saving changed IDs to history 1447896087078 Sync.Tracker.History DEBUG Saving changed IDs to history 1447896091190 Sync.Tracker.History DEBUG Saving changed IDs to history 1447896096426 Sync.Tracker.History DEBUG Saving changed IDs to history 1447896311402 Sync.Tracker.Forms DEBUG Saving changed IDs to forms 1447896328752 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1447896328753 FirefoxAccounts DEBUG getOAuthToken enter 1447896328756 FirefoxAccounts TRACE getCachedToken returning cached token 1447896328756 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1447896329533 FirefoxAccounts DEBUG fetched profile matches cached copy 1447896332223 FirefoxAccounts DEBUG removing account data 1447896332224 FirefoxAccounts TRACE starting write of json user data: null 1447896332238 FirefoxAccounts TRACE finished write of json user data - took: 14 1447896332251 FirefoxAccounts TRACE storage set finished clearing account data 1447896332252 FirefoxAccounts DEBUG account data reset 1447896332252 FirefoxAccounts TRACE StorageManager finalizing 1447896332253 FirefoxAccounts TRACE StorageManager finalized 1447896332254 FirefoxAccounts TRACE initializing new storage manager 1447896332255 FirefoxAccounts TRACE starting fetch of json user data 1447896332257 FirefoxAccounts TRACE finished fetch of json user data - took: 2 1447896332258 FirefoxAccounts TRACE initializing of new storage manager done 1447896332265 FirefoxAccounts DEBUG Notifying observers of fxaccounts:onlogout 1447896332265 Sync.BrowserIDManager DEBUG observed fxaccounts:onlogout 1447896332265 Sync.AddonsReconciler DEBUG Removing change listener. 1447896332265 Sync.AddonsReconciler DEBUG Stopping listening and removing AddonManager listeners. 1447896332267 Sync.Tracker.History INFO Removing Places observer. 1447896332269 Sync.Status INFO Resetting Status. 1447896332269 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1447896332271 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1447896332945 Hawk DEBUG (Response) /session/destroy: code: 200 - Status text: OK 1447896332946 Sync.RESTResponse TRACE Processing response headers. 1447896332946 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: 54 1447896332950 FirefoxAccounts DEBUG FxAccountsOAuthGrantClient Initialized 1447896333056 Sync.Resource DEBUG mesg: DELETE success 200 https://sync-189-us-west-2.sync.services.mozilla.com/1.5/34479541/storage/clients/KRgSY3XZIHRA 1447896333056 Sync.Resource DEBUG DELETE success 200 https://sync-189-us-west-2.sync.services.mozilla.com/1.5/34479541/storage/clients/KRgSY3XZIHRA 1447896333057 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1447896333271 Sync.Resource DEBUG mesg: DELETE success 200 https://sync-189-us-west-2.sync.services.mozilla.com/1.5/34479541/storage/tabs/KRgSY3XZIHRA 1447896333271 Sync.Resource DEBUG DELETE success 200 https://sync-189-us-west-2.sync.services.mozilla.com/1.5/34479541/storage/tabs/KRgSY3XZIHRA 1447896333272 Sync.Service DEBUG Finished deleting client data. 1447896333272 Sync.Service INFO Service.startOver dropping sync key and logging out. 1447896333272 Sync.Status DEBUG Status.login: success.login => error.login.reason.no_recoverykey 1447896333272 Sync.Status DEBUG Status.service: success.status_ok => service.client_not_configured 1447896333272 Sync.Service INFO Logging out 1447896333276 browserwindow.syncui DEBUG observed: weave:service:logout:finish 1447896333276 browserwindow.syncui DEBUG _loginFailed has sync state=error.login.reason.no_recoverykey 1447896333277 browserwindow.syncui DEBUG observed: weave:service:start-over 1447896333277 browserwindow.syncui DEBUG _loginFailed has sync state=error.login.reason.no_recoverykey 1447896333278 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1447896333279 Sync.Service INFO Service reset. 1447896333280 Sync.Engine.Clients DEBUG Resetting clients last sync time 1447896333281 Sync.Engine.Bookmarks DEBUG Resetting bookmarks last sync time 1447896333282 Sync.Engine.Forms DEBUG Resetting forms last sync time 1447896333283 Sync.Engine.History DEBUG Resetting history last sync time 1447896333284 Sync.Engine.Passwords DEBUG Resetting passwords last sync time 1447896333284 Sync.Engine.Prefs DEBUG Resetting prefs last sync time 1447896333285 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1447896333286 Sync.Engine.Addons DEBUG Resetting addons last sync time 1447896333286 Sync.CollectionKeyManager INFO Clearing collection keys... 1447896333288 Sync.Tracker.Clients DEBUG client.name preference changed 1447896333296 Sync.BrowserIDManager INFO Username changed. Removing stored credentials. 1447896333300 Sync.BrowserIDManager INFO initializeWithCurrentIdentity has no user logged in 1447896333300 Sync.BrowserIDManager INFO Username changed. Removing stored credentials. 1447896333300 Sync.BrowserIDManager ERROR Could not authenticate: no user is logged in 1447896333302 browserwindow.syncui DEBUG observed: weave:service:start-over:finish 1447896333302 browserwindow.syncui DEBUG _loginFailed has sync state=error.login.reason.no_recoverykey 1447896333576 FirefoxAccounts DEBUG Notifying observers of testhelper-fxa-signout-complete 1447896334289 Sync.Tracker.Clients DEBUG Saving changed IDs to clients 1447896694298 FirefoxAccounts DEBUG setSignedInUser - aborting any existing flows 1447896694299 FirefoxAccounts TRACE StorageManager finalizing 1447896694300 FirefoxAccounts TRACE StorageManager finalized 1447896694301 FirefoxAccounts TRACE initializing new storage manager 1447896694302 FirefoxAccounts WARN Unknown FxA field name in user data, treating as in-memory: declinedSyncEngines 1447896694303 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified"] 1447896694304 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified"] 1447896694326 FirefoxAccounts DEBUG FxAccountsWebChannel message received: {"command":"internal:signed_in","data":{"customizeSync":false,"keyFetchToken":"a628dd90cd2a9befe0c0c11428a9edcb040e1e99878a306aa8a21da7e6911a97","password":"opelmanta4664","unwrapBKey":"22a87b0841cd712692f3b57fef24c319919c18ebfaab6c3fa663f7a1ccacd29e","email":"colin.gardom@gmail.com","lastLogin":1447896694293,"sessionToken":"a57e99659a51017884d54add7550afee19f179aaa7deab12b78b0afbfb46249c","sessionTokenContext":"fx_desktop_v1","uid":"e47b3399551d4b6c83eb412980801208","verified":true},"messageId":null} 1447896694327 FirefoxAccounts WARN Unrecognized FxAccountsWebChannel command: internal:signed_in 1447896694333 FirefoxAccounts TRACE finished write of json user data - took: 28 1447896694334 FirefoxAccounts DEBUG writing secure storage: ["keyFetchToken","unwrapBKey"] 1447896694335 FirefoxAccounts TRACE starting write of user data to the login manager 1447896694340 FirefoxAccounts TRACE finished write of user data to the login manager 1447896694340 FirefoxAccounts TRACE initializing of new storage manager done 1447896694341 FirefoxAccounts DEBUG Notifying observers of fxaccounts:onlogin 1447896694342 Sync.BrowserIDManager DEBUG observed fxaccounts:onlogin 1447896694348 Sync.BrowserIDManager INFO Username changed. Removing stored credentials. 1447896694348 Sync.BrowserIDManager INFO Waiting for user to be verified. 1447896694348 FirefoxAccounts DEBUG already verified 1447896694350 Sync.Tracker.Clients DEBUG client.name preference changed 1447896694350 Sync.Tracker.Clients WARN Attempted to add undefined ID to tracker 1447896694352 FirefoxAccounts DEBUG FxAccountsProfileClient: Initialized 1447896694353 Sync.BrowserIDManager INFO Starting fetch for key bundle. 1447896694353 FirefoxAccounts DEBUG already verified CUT TO FIT

Chosen solution

Sorry for delay in updating... Ok, I think this can be closed. I had to re-format laptop, what I noticed once done was some of the previous items showing up from before in sync. This shows it is working, unfortunately it also proves that all my original stuff was somehow lost in the cloud. Next time I'll backup in more than one place. Cheers for trying to help.

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All Replies (4)

the-edmeister
the-edmeister
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Please post that to Pastebin which maintains the list formatting to make it more readable. http://pastebin.mozilla.org/

colin.g
colin.g Question owner
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Thanks the-edmeister, Here's the link to the latest log file: https://pastebin.mozilla.org/8852622

Let me know if I need to post more details.

cor-el
cor-el
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  • Top 10 Contributor
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You can try this:

Disconnect from Sync and Reconnect to Sync again.

You can disconnect from Sync by clicking the e-mail address in the "3-bar" Firefox menu button drop-down list or go to "Options/Preferences > Sync".

Delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave). Remove an existing chrome://FirefoxAccounts entry in the Firefox Password Manager.

If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

You can use this button to go to the current Firefox profile folder:

colin.g
colin.g Question owner
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Chosen Solution

Sorry for delay in updating... Ok, I think this can be closed. I had to re-format laptop, what I noticed once done was some of the previous items showing up from before in sync. This shows it is working, unfortunately it also proves that all my original stuff was somehow lost in the cloud. Next time I'll backup in more than one place. Cheers for trying to help.