Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

There is a Mozilla update available. Your message says i need permission from the administrator, but it does not provide a space for the administrator to approv

  • 4 replies
  • 2 have this problem
  • 3 views
  • Last reply by cor-el

more options

I am the administrator. I have the password, but there is no space provided to input the password.

I am the administrator. I have the password, but there is no space provided to input the password.

All Replies (4)

more options

Shut down Firefox. Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Right click on Firefox.exe and select Properties. Now select Compatibility. Turn Off Run This Program In Compatibility Mode, and Run This Program As An Administrator.

Do the same for any Firefox shortcuts you have. Now restart Firefox.

more options

I am a Windows user, so this may be wrong, but I believe that on Mac, if you cannot use the built-in updater successfully, you can do a "manual" update by downloading the new version, quitting Firefox, "trashing" the old version (without removing your settings) and then installing the new version.

Please see:

But you might wait for a Mac user to chime in.

more options

Loved the thoroughness of the reply from FredMcD, except for the fact that i am on a Mac with OS X operating system. Any thoughts in that regard.

more options

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox application and save the disk image file to the desktop

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose personal data like bookmarks when you uninstall and (re)install or update Firefox.