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Firefox now does not open at all, even in Safe mode

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  • 2 have this problem
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  • Last reply by John99

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Firefox now does not open at all, even in Safe mode Crash ID: bp-f391c866-74f5-4f41-af8a-d02d52150616

Firefox now does not open at all, even in Safe mode Crash ID: bp-f391c866-74f5-4f41-af8a-d02d52150616

All Replies (3)

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Are you running Sophos Anti-Virus? That crash appears to be related to Sophos Web Intelligence.

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Hi

I removed Sophos. It still crashes. Crash ID: bp-1abf104a-a8ad-4324-a384-7aa882150616 Crash ID: bp-b52fa026-5e83-48cb-874c-36ef72150616

should I send any more Crash IDs

Modified by EBairead

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Please check for malware /questions/1067527#answer-742604