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my college won't let me access my email acct - ff error msg

mikedoolin
mikedoolin
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My college had some tech issues yesterday and most of the site was down. They fixed it but I still can't access my email. I've flushed my history and caches, restarted etc etc. I still get a msg telling me that firefox doesn't trust the info being sent:


Secure Connection Failed

An error occurred during a connection to mymcc.monroecc.edu:8008. SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long) 

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Report this error ▼

Reporting the address and certificate information for mymcc.monroecc.edu will help us identify and block malicious sites. Thanks for helping create a safer web!

Automatically report errors in the future Learn more… Report sent


HELP!! and thanks

Mike

My college had some tech issues yesterday and most of the site was down. They fixed it but I still can't access my email. I've flushed my history and caches, restarted etc etc. I still get a msg telling me that firefox doesn't trust the info being sent: Secure Connection Failed An error occurred during a connection to mymcc.monroecc.edu:8008. SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long) The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. Report this error ▼ Reporting the address and certificate information for mymcc.monroecc.edu will help us identify and block malicious sites. Thanks for helping create a safer web! Automatically report errors in the future Learn more… Report sent HELP!! and thanks Mike

Chosen solution

Hmm, this works correctly for me. Maybe they fixed the issue?

Read this answer in context 👍 3

All Replies (2)

user293
user293
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Chosen Solution

Hmm, this works correctly for me. Maybe they fixed the issue?

the-edmeister
the-edmeister
  • Moderator
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Reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

And if that doesn't do it ...

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.