I'm using Windows 7 with a Firefox browser. new Adobe flash player update..now it crashes my computer!
I'm using Windows 7 and have the firefox browser. I got prompted to update flash player to the newest verion 17. (yadda yadda) .169. I downloaded the update. installed no problem but come to find out now whenever i try to go on youtube my videos play but they are extremely glitchy, pixelated and then after a bit my entire computer crashes.
I've tried all the website suggested fixes i.e uninstalled and reinstalled flashplayer. Reinstalled a previous version. Reset firefox to clear out any add-ons or extensions i did. Nothing has worked!
Chosen solution
This is some standard guidance that addresses the most common issues with the Flash Player plugin. I'm sure you've seen some of it before, but just in case:
(1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily.
(2) Disable hardware acceleration in Firefox and in Flash
(A) In Firefox, un-check the box here:
"3-bar" menu button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"
That takes effect the next time you exit and start Firefox up again.
(B) In Flash, right-click the media and choose Settings, then the first mini-tab and uncheck the box to use hardware acceleration. More information in this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues
(3) Disable protected mode (Windows Vista and higher)
The protected mode feature of the Flash player plugin has security benefits, but seems to have compatibility issues on some systems. There is a new hidden setting for this:
(A) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.
(B) In the search box above the list, type or paste flash and pause while the list is filtered
(C) Double-click the dom.ipc.plugins.flash.disable-protected-mode preference to switch its value from false to true.
This might not take effect until all Flash has been unloaded for a few minutes, or you close Firefox.
Any improvement?
Read this answer in context 👍 0All Replies (4)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Firefox itself isn't crashing. Its Youtube. due to the new updates i can't watch youtube videos without it crashing my entire computer.
Johnneko said
Firefox itself isn't crashing. Its Youtube. due to the new updates i can't watch youtube videos without it crashing my entire computer.
These crashes are caused by Adobe Flash Player crashing, and those crash reports will state why Adobe Flash Player crashed, so please post the crash id's.
As a workaround, you can use the non-flash player version of youtube. Go to https://www.youtube.com/html5, and click "request the html5 player".
Chosen Solution
This is some standard guidance that addresses the most common issues with the Flash Player plugin. I'm sure you've seen some of it before, but just in case:
(1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily.
(2) Disable hardware acceleration in Firefox and in Flash
(A) In Firefox, un-check the box here:
"3-bar" menu button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"
That takes effect the next time you exit and start Firefox up again.
(B) In Flash, right-click the media and choose Settings, then the first mini-tab and uncheck the box to use hardware acceleration. More information in this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues
(3) Disable protected mode (Windows Vista and higher)
The protected mode feature of the Flash player plugin has security benefits, but seems to have compatibility issues on some systems. There is a new hidden setting for this:
(A) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.
(B) In the search box above the list, type or paste flash and pause while the list is filtered
(C) Double-click the dom.ipc.plugins.flash.disable-protected-mode preference to switch its value from false to true.
This might not take effect until all Flash has been unloaded for a few minutes, or you close Firefox.
Any improvement?