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Youtube and BBC iPlayer are not working with Flash

John-TLC_Hamilton
John-TLC_Hamilton
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Hi there Guys,

When I started this search I had a full head of hair :( I have read hundreds and houndreds of webpages talking about Flash and FireFox and at this point I just can't get them to work together.

I am very reluctant to change my browser as to be honest with you I love Firefox but at this point I am in desperation. I have read webpages which they remove this plug-in and that plug-in, change databases, remove this file and delete that file, called this old and remove that. And still nothing happens it just does not work.

The version of Firefox I am running 35.0.1 the version of Flash I am writing is 16.0.0.305

but every time I try to visit YouTube and/or the BBC's website nothing works HELP!!!!

I would really just do not know what to do.

Thank you for reading and I hope somebody can help. John

Hi there Guys, When I started this search I had a full head of hair :( I have read hundreds and houndreds of webpages talking about Flash and FireFox and at this point I just can't get them to work together. I am very reluctant to change my browser as to be honest with you I love Firefox but at this point I am in desperation. I have read webpages which they remove this plug-in and that plug-in, change databases, remove this file and delete that file, called this old and remove that. And still nothing happens it just does not work. The version of Firefox I am running 35.0.1 the version of Flash I am writing is 16.0.0.305 but every time I try to visit YouTube and/or the BBC's website nothing works HELP!!!! I would really just do not know what to do. Thank you for reading and I hope somebody can help. John
Attached screenshots

All Replies (5)

finitarry
finitarry
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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

John-TLC_Hamilton
John-TLC_Hamilton Question owner
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Hi there cor-el

First off, I am sorry for the delay in answering you, and for that I can only apologise.

I followed the instructions you pointed out on the Mozilla Firefox support section of the website and it worked perfectly. I can now watch videos from YouTube and the BBC in Firefox.

Thank you very much for your help.

Kind regards, John

FredMcD
FredMcD
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Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

John-TLC_Hamilton
John-TLC_Hamilton Question owner
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Hi there FredMcD

I am sorry to report but Firefox ix back to it's old tricks again when it comes to Flash video Content I can't keep doing the same thing over and over again to get videos to play. Do you have any other thoughts please.

Kind regards John