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Firefox crashes

  • 4 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

connierose0218
connierose0218
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Firefox crashes several times a day, always when I'm in Facebook. I've got the latest FF version, 35.0.1, everything else on my computer has been recently updated. I'm getting really tired of this. Until the last few months ago, there were never any problems with FF crashing. Now it's a constant annoyance. Can't you guys fix this and have it stay fixed?

Firefox crashes several times a day, always when I'm in Facebook. I've got the latest FF version, 35.0.1, everything else on my computer has been recently updated. I'm getting really tired of this. Until the last few months ago, there were never any problems with FF crashing. Now it's a constant annoyance. Can't you guys fix this and have it stay fixed?

All Replies (4)

user1089369
user1089369
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I think i may be able to help. What bit computer do you have? (32 or 64)

Also try Refreshing Firefox

  1. Paste about:support in your url bar and click enter.
  2. Click Refresh Firefox in the right corner

Modified by user1089369

connierose0218
connierose0218 Question owner
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I have Win7 64 bit. I just refreshed as you suggested (not my first time to refresh, although I haven't done it in a couple weeks). We'll see how things go. Thanks for your help.

user1089369
user1089369
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connierose0218 said

I have Win7 64 bit. I just refreshed as you suggested (not my first time to refresh, although I haven't done it in a couple weeks). We'll see how things go. Thanks for your help.

Usually i only refresh about once a year. Try seeing if a program on your computer is adding a strange add-on.

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.