Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

trying to log onto my bank get Error code: ssl_error_inappropriate_fallback_alert. Works ok using I.E.

  • 5 replies
  • 7 have this problem
  • 5 views
  • Last reply by europaguy

more options

The above nearly says it all - but at present only getting this error on this computer on ONE of my banks. On my netbook I get this on other sites, including the virgin.net site.

As I only get this error using Firefox I assume it is an error within Firefox.

The above nearly says it all - but at present only getting this error on this computer on ONE of my banks. On my netbook I get this on other sites, including the virgin.net site. As I only get this error using Firefox I assume it is an error within Firefox.

Chosen solution

philipp said

thanks, can you try to disable ssl scanning in bitdefender's options and see if this is making a difference? http://www.bitdefender.com/support/what-to-do-when-security-certificates-cannot-be-verified-installed-1090.html

The problem was SSL Scanning in Bitdefender and they say there will be an update shortly to rectify the issue. I just had to open the Bitdefender interface, go to Protection, then web Protection and switch off SSL Scanning. Thanks for your help

Read this answer in context 👍 1

All Replies (5)

more options

hi europaguy, which security program are you using?

more options
more options

philipp said

hi europaguy, which security program are you using?

Bitdefender Total Security 2015

more options

thanks, can you try to disable ssl scanning in bitdefender's options and see if this is making a difference? http://www.bitdefender.com/support/what-to-do-when-security-certificates-cannot-be-verified-installed-1090.html

more options

Chosen Solution

philipp said

thanks, can you try to disable ssl scanning in bitdefender's options and see if this is making a difference? http://www.bitdefender.com/support/what-to-do-when-security-certificates-cannot-be-verified-installed-1090.html

The problem was SSL Scanning in Bitdefender and they say there will be an update shortly to rectify the issue. I just had to open the Bitdefender interface, go to Protection, then web Protection and switch off SSL Scanning. Thanks for your help