Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

videos start but stop although sound continues

  • 2 replies
  • 7 have this problem
  • 82 views
  • Last reply by FredMcD

more options

Videos will start along with sound but the video will stop although sound continues.If I move my pointer over the video it will jump to where the progress bar indicates where the video is at it's current playback time.How can I fix this problem?

Videos will start along with sound but the video will stop although sound continues.If I move my pointer over the video it will jump to where the progress bar indicates where the video is at it's current playback time.How can I fix this problem?

Chosen solution

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Read this answer in context 👍 3

All Replies (2)

more options

Let me revise this question.Same problem with YouTube vids on Facebook/YouTube ect as stated above with the problem being video hangups.If I wave my mouse pointer over the video in progress the video proceeds but will stop if I don't wave the pointer over the vid.The vid will load and I can hear audio playback but the image will just stop while the audio is still playing.

more options

Chosen Solution

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: