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verified by visa does not work

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

jgs2014
jgs2014
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When trying to use Verified by Visa, it no longer recognizes our password. Instead, it allows you to try to provide the password 3 times. It then locks out and forces us to reset the password. This new password then works for the one transaction being authorised, but will not work on any subsequent transactions. Rinse. Repeat.

This problem appears different than the 'mixed frame' or 'blank pop-up' problems other users have reported with this same authentication system. Tracking back some of the suggest modifications on 'about:config' on SSL and trusted negotiation modifications, none of them appear relevant (i.e., all the switches are set as the web suggests they should be).

It also feels like this problem only was introduced recently after a Firefox update.

Any thoughts?

When trying to use Verified by Visa, it no longer recognizes our password. Instead, it allows you to try to provide the password 3 times. It then locks out and forces us to reset the password. This new password then works for the one transaction being authorised, but will not work on any subsequent transactions. Rinse. Repeat. This problem appears different than the 'mixed frame' or 'blank pop-up' problems other users have reported with this same authentication system. Tracking back some of the suggest modifications on 'about:config' on SSL and trusted negotiation modifications, none of them appear relevant (i.e., all the switches are set as the web suggests they should be). It also feels like this problem only was introduced recently after a Firefox update. Any thoughts?

All Replies (3)

Wesley Branton
Wesley Branton
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This doesn't sound like an issue with Firefox itself. Please contact Visa for more assistance.

jgs2014
jgs2014 Question owner
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Regrettably we have tried using IE and Safari for same merchant, same transaction, same card, same password at the same time and they do work. It's defijitely a problem somewhere in the Firefox infrastructure.

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?