Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cursor movement is required to download file

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by greyben

more options

This began with the automatic download of ver 33. I am running an HP520 with i5 processor and windows 7.

This began with the automatic download of ver 33. I am running an HP520 with i5 processor and windows 7.

Chosen solution

hello greyben, multiple other affected users have reported that this was an issue caused by malware on their pc. please run a scan of your system with adwcleaner and the free version of malwarebytes.

Troubleshoot Firefox issues caused by malware

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

hello greyben, multiple other affected users have reported that this was an issue caused by malware on their pc. please run a scan of your system with adwcleaner and the free version of malwarebytes.

Troubleshoot Firefox issues caused by malware

more options

Ran malwarebytes and the problem appears to be resolved. Thanks!