Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Keep getting message to install flash player but it is already installed

sarahenglish
sarahenglish
more options

I cannot watch videos or news clips on Firefox. I can with other browsers but I use Firefox the most. I get this message: "Download Flash Player now You need to install Flash Player to play this content." I already have it and it is up to date. Please help! Cheers Sarah

I cannot watch videos or news clips on Firefox. I can with other browsers but I use Firefox the most. I get this message: "Download Flash Player now You need to install Flash Player to play this content." I already have it and it is up to date. Please help! Cheers Sarah

Chosen solution

hello sarah, please go to the firefox menu ≡ > addons > plugins - you might have disabled the shockwave flash plug-in there...

Read this answer in context 👍 2

All Replies (5)

philipp
philipp
  • Moderator
more options

Chosen Solution

hello sarah, please go to the firefox menu ≡ > addons > plugins - you might have disabled the shockwave flash plug-in there...

GhulamSabir
GhulamSabir
more options

Get the latest Flash Player. [Javascript required to view Flash movie, please turn it on and refresh this page]. ThankYou !

sarahenglish
sarahenglish Question owner
more options

Brilliant, thanks!!!

GhulamSabir
GhulamSabir
more options

My Pleasure !! :)

Beth Hentges
Beth Hentges
more options

With my most recent update of Flash on 12/8/2014 I am having the same problem, but the Shockwave Flash Add-On is set to "always activate."

Firefox 34.0 Shockwave Flash Add-On 15.0.0.239