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I am getting messages on my pc saying that my firefox browser securing STRONGLY recommends a diagnostic checkup to fix the pc. Is this a scam or should i call

  • 2 replies
  • 2 have this problem
  • 6 views
  • Last reply by joeeless

joeeless
joeeless
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The complete message reads: 

WARNING:  Comcast Cable Customer:  Your Firefox browser security STRONGLY recommends a diagnostic checkup to fix your PC.  Click OK to start and call 844-802-2085 for immediate action.

The message is being sent from p-display-trk.com

I have not responded because I feel it is a scam and want to be sure whether it is or not

The complete message reads: WARNING: Comcast Cable Customer: Your Firefox browser security STRONGLY recommends a diagnostic checkup to fix your PC. Click OK to start and call 844-802-2085 for immediate action. The message is being sent from p-display-trk.com I have not responded because I feel it is a scam and want to be sure whether it is or not

Chosen solution

hello, this is a scam and sounds like a problem possibly caused by adware already on your pc.

please go to the firefox menu ≡ > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc).
also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.
finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

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All Replies (2)

philipp
philipp
  • Moderator
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Chosen Solution

hello, this is a scam and sounds like a problem possibly caused by adware already on your pc.

please go to the firefox menu ≡ > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc).
also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.
finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

joeeless
joeeless Question owner
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Thank you for the help. I rarely look at the add-ons but after checking, I found two that had managed to add themselves on. Got rid of them and ran adwcleaner and things seem to be back to normal. Once again, many thanks