Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I'm suddenly getting a message saying Firefox is not compatible with my version of Windows.

  • 3 respuestas
  • 11 tienen este problema
  • 2 visitas
  • Última respuesta de FredMcD

more options

I used Firefox all morning and it was working fine. This afternoon we lost our electricity and now when I try to open Firefox I get a message saying "The verision of this file is not compatible with the version of windows you're running. Check the computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program and then contact the software publisher." I have no idea what this means. I'm not to great with computers so any help or advice would be greatly appreciated. I do know I am using Windows 7

I used Firefox all morning and it was working fine. This afternoon we lost our electricity and now when I try to open Firefox I get a message saying "The verision of this file is not compatible with the version of windows you're running. Check the computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program and then contact the software publisher." I have no idea what this means. I'm not to great with computers so any help or advice would be greatly appreciated. I do know I am using Windows 7

Solución elegida

Does your computer have a UPS (backup power) ?

It could be when the computer died, it corrupted some files. Download Firefox Full Installer For All languages And Systems {web link}

Leer esta respuesta en su contexto 👍 1

Todas las respuestas (3)

more options

Solución elegida

Does your computer have a UPS (backup power) ?

It could be when the computer died, it corrupted some files. Download Firefox Full Installer For All languages And Systems {web link}

more options

I reinstalled it and it worked. Thank you!!

more options

Good to here. Good luck.