Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't get notifications in an ActiveSync email account

  • 3 replies
  • 2 have this problem
  • 12 views
  • Last reply by Epicaleb

John Bupit
John Bupit
more options

Hi. I set up an ActiveSync email account with outlook.com, set it to check for emails every 5 minutes, set it as a default email, and enabled display notifications for new messages.

The problem is that I only get new mail (and sometimes notifications too) for the mail that comes in the Inbox folder. For all other folders (I have a lot of them), I have to manually open the folder in the Mail app, and click Refresh to receive new mail.

Hi. I set up an ActiveSync email account with outlook.com, set it to check for emails every 5 minutes, set it as a default email, and enabled display notifications for new messages. The problem is that I only get new mail (and sometimes notifications too) for the mail that comes in the Inbox folder. For all other folders (I have a lot of them), I have to manually open the folder in the Mail app, and click Refresh to receive new mail.

All Replies (3)

Epicaleb
Epicaleb
more options

Hi, John!

This problem seems to occur sometimes on my device; perhaps this is some problem with the way the phone is communicating with Microsoft's Exchange ActiveSync servers.

For now, though: you can use the phone's IMAP+SMTP capability to handle your Outlook.com mail. You can use it is an excellent alternative to ActiveSync while I attempt to research this issue further.

  1. Launch the Email app
  2. Tap the three-bar menu button in the top left corner
  3. In the bottom-right corner, tap the gear icon
  4. Tap "Add Account"
  5. Tap "Manual setup"
  6. Follow the instructions at Microsoft's website for "Apps that support IMAP and SMTP"

I hope that helps you! Please feel free to post back with more questions.

John Bupit
John Bupit Question owner
more options

Hi. Yes I eventually ended up doing that. But the notification problem still exists.

I've set to check for new mail every 5 minutes, but I still get delayed notifications - if at all I get any. This problem also exists in other apps. For instance, I don't get SMS notifications in most cases.

I've started another thread for this though (https://support.mozilla.org/en-US/questions/1020667?esab=a&s=&r=2&as=s).

Modified by John Bupit

Epicaleb
Epicaleb
more options

This is quite odd indeed; I'm afraid it is some Firefox OS bug but I'm not sure.