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Firefox V32 Crashes on Gmail

  • 5 replies
  • 10 have this problem
  • 1 view
  • Last reply by cor-el

cammy_the_block
cammy_the_block
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Most of the time when I open up Gmail, it crashes shortly after loading the hangouts window, and the crash reporter opens up. I have an image but don't know how to post.

I tried restarting with Add-ons disabled, with no luck. What is going on and what can I do to fix it?

Most of the time when I open up Gmail, it crashes shortly after loading the hangouts window, and the crash reporter opens up. I have an image but don't know how to post. I tried restarting with Add-ons disabled, with no luck. What is going on and what can I do to fix it?

All Replies (5)

FredMcD
FredMcD
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

cammy_the_block
cammy_the_block Question owner
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Here are the crashes

bp-24e18bf1-0ced-4e32-a386-7cceb2140909 09/09/2014 03:58 PM bp-a817f494-9376-452f-b90d-f7d0f2140906 09/06/2014 09:06 AM bp-25ba1402-1af3-47bf-8f29-59c902140902 09/02/2014 03:27 PM bp-3d15a46b-a8de-408f-8362-7d4632140902 09/01/2014 06:00 PM bp-acc1d5a0-d568-4c98-80a0-2f2a22140902 09/01/2014 05:58 PM

cor-el
cor-el
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  • Top 10 Contributor
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Looks like a problem with GStreamer. See if there are updates available for GStreamer libraries.

You can also try to disable GStreamer as a test by toggling this pref to false.

  • about:config page: media.gstreamer.enabled = false
cammy_the_block
cammy_the_block Question owner
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Thank you, disabling GStreamer worked great. How important is it, or can I just permanately leave it off?

Thanks again

cor-el
cor-el
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Firefox uses GStreamer to play MP3 and H.264 media files with the built-in HTML5 media player. With GStreamer disabled Firefox will fallback is possible to a plugin (Gecko Media player or VLC) or external program that can handle these files or you would have to paste the URL of the file in such an external player.