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I have a time out error when trying to send mail using smtp.mail.yahoo.com

  • 13 replies
  • 23 have this problem
  • 16 views
  • Last reply by ples

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Since I changed my password in Yahoo.com, I cannot send mail : "Message could not be sent because the connection to SMTP server smtp.mail.yahoo.com timed out". I am using Thunderbird 24.5.0 with Windows 7 Pro SP1.

Since I changed my password in Yahoo.com, I cannot send mail : "Message could not be sent because the connection to SMTP server smtp.mail.yahoo.com timed out". I am using Thunderbird 24.5.0 with Windows 7 Pro SP1.

Chosen solution

does your anti virus program have a "password vault" of some sort?

Read this answer in context 👍 1

All Replies (13)

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You'll also need to reset the password Thunderbird has remembered for your account.

http://kb.mozillazine.org/Setting_and_changing_email_passwords

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I deleted the POP and SMTP passwords in Thunderbird. Then I entered my POP password when Thunderbird asked for it, but it did not ask me for a SMTP password. It just sent the time out message.

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Can you post your Troubleshooting Information?

Help (Alt-H) - Troubleshooting Information

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Here it is :


 Application Basics
   Name: Thunderbird
   Version: 24.5.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.5.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20140424091057
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
   account2:
     INCOMING: account2, , (pop3) pop.pt.lu:110, plain, passwordCleartext
     OUTGOING: mailsvr.pt.lu:25, plain, passwordCleartext, true
   account3:
     INCOMING: account3, , (pop3) mailsvr.pt.lu:110, plain, passwordCleartext
     OUTGOING: mailsvr.pt.lu:25, plain, passwordCleartext, true
   account4:
     INCOMING: account4, , (pop3) mailsvr.pt.lu:110, plain, passwordCleartext
     OUTGOING: mailsvr.pt.lu:25, plain, passwordCleartext, true
   account5:
     INCOMING: account5, , (pop3) mailsvr.pt.lu:110, plain, passwordCleartext
     OUTGOING: mailsvr.pt.lu:25, plain, passwordCleartext, true
   account6:
     INCOMING: account6, , (pop3) pop.mail.yahoo.com:995, SSL, passwordCleartext
     OUTGOING: smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
   account7:
     INCOMING: account7, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
     OUTGOING: smtp.gmail.com:587, alwaysSTARTTLS, passwordCleartext, true
   account8:
     INCOMING: account8, , (pop3) pop.mail.yahoo.fr:995, SSL, passwordCleartext
     OUTGOING: mailsvr.pt.lu:25, plain, passwordCleartext, true
 Extensions
   Dictionnaire français «Classique & Réforme 1990», 4.3, true, fr-classique-reforme1990@dictionaries.addons.mozilla.org
   Extra Folder Columns, 1.1.5, true, extra-cols@jminta_gmail.com
   WebMail, 1.5.1, true, {3c8e8390-2cf6-11d9-9669-0800200c9a66}
   WebMail - Yahoo, 1.5.7, true, {d7103710-6112-11d9-9669-0800200c9a66}
   ESET Smart Security Extension, 7.0.302.0, false, eplgTb@eset.com
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 1048576
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size_cached_value: 849920
     extensions.lastAppVersion: 24.5.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.blacklist.suggested-driver-version: 10.6
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: ece023ae-71a0-4143-b630-e7501361143
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1399796754
     places.history.expiration.transient_current_max_pages: 104858
     places.history.expiration.transient_optimal_database_size: 85869690
     plugin.importedState: true
     plugins.update.notifyUser: true
     print.print_printer: PDFCreator
     print.printer_PDFCreator.print_bgcolor: false
     print.printer_PDFCreator.print_bgimages: false
     print.printer_PDFCreator.print_command:
     print.printer_PDFCreator.print_downloadfonts: true
     print.printer_PDFCreator.print_edge_bottom: 0
     print.printer_PDFCreator.print_edge_left: 0
     print.printer_PDFCreator.print_edge_right: 0
     print.printer_PDFCreator.print_edge_top: 0
     print.printer_PDFCreator.print_evenpages: true
     print.printer_PDFCreator.print_footercenter:
     print.printer_PDFCreator.print_footerleft: &PT
     print.printer_PDFCreator.print_footerright: &D
     print.printer_PDFCreator.print_headercenter:
     print.printer_PDFCreator.print_headerleft: &T
     print.printer_PDFCreator.print_headerright: &U
     print.printer_PDFCreator.print_in_color: true
     print.printer_PDFCreator.print_margin_bottom: 0.5
     print.printer_PDFCreator.print_margin_left: 0.5
     print.printer_PDFCreator.print_margin_right: 0.5
     print.printer_PDFCreator.print_margin_top: 0.5
     print.printer_PDFCreator.print_oddpages: true
     print.printer_PDFCreator.print_orientation: 0
     print.printer_PDFCreator.print_pagedelay: 500
     print.printer_PDFCreator.print_paper_data: 9
     print.printer_PDFCreator.print_paper_height: 11.00
     print.printer_PDFCreator.print_paper_size: 1795468064
     print.printer_PDFCreator.print_paper_size_type: 0
     print.printer_PDFCreator.print_paper_size_unit: 1
     print.printer_PDFCreator.print_paper_width: 8.50
     print.printer_PDFCreator.print_reversed: false
     print.printer_PDFCreator.print_scaling: 1.00
     print.printer_PDFCreator.print_shrink_to_fit: false
     print.printer_PDFCreator.print_to_file: false
     print.printer_PDFCreator.print_unwriteable_margin_bottom: 0
     print.printer_PDFCreator.print_unwriteable_margin_left: 0
     print.printer_PDFCreator.print_unwriteable_margin_right: 0
     print.printer_PDFCreator.print_unwriteable_margin_top: 0
     security.disable_button.openDeviceManager: false
 Graphics
     Adapter Description: NVIDIA GeForce GTX 570
     Vendor ID: 0x10de
     Device ID: 0x1081
     Adapter RAM: 1280
     Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
     Driver Version: 9.18.13.1106
     Driver Date: 1-18-2013
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.2.9200.16571)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0
     AzureCanvasBackend: skia
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: none
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.2
     4.10.2
     NSS
     3.15.4 Basic ECC
     3.15.4 Basic ECC
     NSS Util
     3.15.4
     3.15.4
     NSS SSL
     3.15.4 Basic ECC
     3.15.4 Basic ECC
     NSS S/MIME
     3.15.4 Basic ECC
     3.15.4 Basic ECC
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Chosen Solution

does your anti virus program have a "password vault" of some sort?

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I deactivated temporarily my anti-virus and Thunderbird asked me for a password. So the problem was related to the anti-virus. Thank you for your help

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what anti virus? We like to have some idea what issues each cause. Helps with the next person

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I use Eset Smart Security 7. It is the Email client protection that is blocking email sending. It works ok when I disable IMAP checking. But there must be something else because I was able to send Gmail mails with the IMAP checking enabled.

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I changed the connection security in Thunderbird from SSL/TLS to STARTTLS for the Yahoo SMTP account and I can now send mails without problem with the Eset IMAP checking enabled. Problem solved. Thank you

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I'm having the same issue and have changed the settings mentioned above. I use avast for anti virus and have tried turning it off to send messages. It is accepting mail but still get SMPT error timed out. Any help would be greatly appreciated.

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@Ples Try windows safe mode with networking. That is the only reliable way to exclude avast (which has been mentioned quite a bit of late)

Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX

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Will do that Sunday and see if it works. will starting in safe mode permanatly fix the situation or do I have to use safe mode all the time? Thanks for the reply Preston.

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Still not working tried starting in the safe mode can receive but not send. Can I just delete Thunderbird and re install it?