I have a time out error when trying to send mail using smtp.mail.yahoo.com
Since I changed my password in Yahoo.com, I cannot send mail : "Message could not be sent because the connection to SMTP server smtp.mail.yahoo.com timed out". I am using Thunderbird 24.5.0 with Windows 7 Pro SP1.
Chosen solution
does your anti virus program have a "password vault" of some sort?
Read this answer in context 👍 1All Replies (13)
You'll also need to reset the password Thunderbird has remembered for your account.
http://kb.mozillazine.org/Setting_and_changing_email_passwords
I deleted the POP and SMTP passwords in Thunderbird. Then I entered my POP password when Thunderbird asked for it, but it did not ask me for a SMTP password. It just sent the time out message.
Can you post your Troubleshooting Information?
Help (Alt-H) - Troubleshooting Information
Here it is :
Application Basics
Name: Thunderbird Version: 24.5.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.5.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20140424091057 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Crash Reports: about:crashes Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2: INCOMING: account2, , (pop3) pop.pt.lu:110, plain, passwordCleartext OUTGOING: mailsvr.pt.lu:25, plain, passwordCleartext, true
account3: INCOMING: account3, , (pop3) mailsvr.pt.lu:110, plain, passwordCleartext OUTGOING: mailsvr.pt.lu:25, plain, passwordCleartext, true
account4: INCOMING: account4, , (pop3) mailsvr.pt.lu:110, plain, passwordCleartext OUTGOING: mailsvr.pt.lu:25, plain, passwordCleartext, true
account5: INCOMING: account5, , (pop3) mailsvr.pt.lu:110, plain, passwordCleartext OUTGOING: mailsvr.pt.lu:25, plain, passwordCleartext, true
account6: INCOMING: account6, , (pop3) pop.mail.yahoo.com:995, SSL, passwordCleartext OUTGOING: smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
account7: INCOMING: account7, , (pop3) pop.gmail.com:995, SSL, passwordCleartext OUTGOING: smtp.gmail.com:587, alwaysSTARTTLS, passwordCleartext, true
account8: INCOMING: account8, , (pop3) pop.mail.yahoo.fr:995, SSL, passwordCleartext OUTGOING: mailsvr.pt.lu:25, plain, passwordCleartext, true
Extensions Dictionnaire français «Classique & Réforme 1990», 4.3, true, fr-classique-reforme1990@dictionaries.addons.mozilla.org Extra Folder Columns, 1.1.5, true, extra-cols@jminta_gmail.com WebMail, 1.5.1, true, {3c8e8390-2cf6-11d9-9669-0800200c9a66} WebMail - Yahoo, 1.5.7, true, {d7103710-6112-11d9-9669-0800200c9a66} ESET Smart Security Extension, 7.0.302.0, false, eplgTb@eset.com
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 1048576 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size_cached_value: 849920 extensions.lastAppVersion: 24.5.0 font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.blacklist.suggested-driver-version: 10.6 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: ece023ae-71a0-4143-b630-e7501361143 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1399796754 places.history.expiration.transient_current_max_pages: 104858 places.history.expiration.transient_optimal_database_size: 85869690 plugin.importedState: true plugins.update.notifyUser: true print.print_printer: PDFCreator print.printer_PDFCreator.print_bgcolor: false print.printer_PDFCreator.print_bgimages: false print.printer_PDFCreator.print_command: print.printer_PDFCreator.print_downloadfonts: true print.printer_PDFCreator.print_edge_bottom: 0 print.printer_PDFCreator.print_edge_left: 0 print.printer_PDFCreator.print_edge_right: 0 print.printer_PDFCreator.print_edge_top: 0 print.printer_PDFCreator.print_evenpages: true print.printer_PDFCreator.print_footercenter: print.printer_PDFCreator.print_footerleft: &PT print.printer_PDFCreator.print_footerright: &D print.printer_PDFCreator.print_headercenter: print.printer_PDFCreator.print_headerleft: &T print.printer_PDFCreator.print_headerright: &U print.printer_PDFCreator.print_in_color: true print.printer_PDFCreator.print_margin_bottom: 0.5 print.printer_PDFCreator.print_margin_left: 0.5 print.printer_PDFCreator.print_margin_right: 0.5 print.printer_PDFCreator.print_margin_top: 0.5 print.printer_PDFCreator.print_oddpages: true print.printer_PDFCreator.print_orientation: 0 print.printer_PDFCreator.print_pagedelay: 500 print.printer_PDFCreator.print_paper_data: 9 print.printer_PDFCreator.print_paper_height: 11.00 print.printer_PDFCreator.print_paper_size: 1795468064 print.printer_PDFCreator.print_paper_size_type: 0 print.printer_PDFCreator.print_paper_size_unit: 1 print.printer_PDFCreator.print_paper_width: 8.50 print.printer_PDFCreator.print_reversed: false print.printer_PDFCreator.print_scaling: 1.00 print.printer_PDFCreator.print_shrink_to_fit: false print.printer_PDFCreator.print_to_file: false print.printer_PDFCreator.print_unwriteable_margin_bottom: 0 print.printer_PDFCreator.print_unwriteable_margin_left: 0 print.printer_PDFCreator.print_unwriteable_margin_right: 0 print.printer_PDFCreator.print_unwriteable_margin_top: 0 security.disable_button.openDeviceManager: false
Graphics
Adapter Description: NVIDIA GeForce GTX 570 Vendor ID: 0x10de Device ID: 0x1081 Adapter RAM: 1280 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version: 9.18.13.1106 Driver Date: 1-18-2013 Direct2D Enabled: false DirectWrite Enabled: false (6.2.9200.16571) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 0
AzureCanvasBackend: skia AzureFallbackCanvasBackend: cairo AzureContentBackend: none
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.2 4.10.2
NSS 3.15.4 Basic ECC 3.15.4 Basic ECC
NSS Util 3.15.4 3.15.4
NSS SSL 3.15.4 Basic ECC 3.15.4 Basic ECC
NSS S/MIME 3.15.4 Basic ECC 3.15.4 Basic ECC
Chosen Solution
does your anti virus program have a "password vault" of some sort?
I deactivated temporarily my anti-virus and Thunderbird asked me for a password. So the problem was related to the anti-virus. Thank you for your help
what anti virus? We like to have some idea what issues each cause. Helps with the next person
I use Eset Smart Security 7. It is the Email client protection that is blocking email sending. It works ok when I disable IMAP checking. But there must be something else because I was able to send Gmail mails with the IMAP checking enabled.
I changed the connection security in Thunderbird from SSL/TLS to STARTTLS for the Yahoo SMTP account and I can now send mails without problem with the Eset IMAP checking enabled. Problem solved. Thank you
I'm having the same issue and have changed the settings mentioned above. I use avast for anti virus and have tried turning it off to send messages. It is accepting mail but still get SMPT error timed out. Any help would be greatly appreciated.
@Ples Try windows safe mode with networking. That is the only reliable way to exclude avast (which has been mentioned quite a bit of late)
Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
Will do that Sunday and see if it works. will starting in safe mode permanatly fix the situation or do I have to use safe mode all the time? Thanks for the reply Preston.
Still not working tried starting in the safe mode can receive but not send. Can I just delete Thunderbird and re install it?