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. Lost Mint and reinstalled Mint.

I am not sure what to do first. I already paid for the VPN subscription. I reinstalled Mozzilla VPN but have not yet put the sudo lines in that are listed in the help on … (ler mais)

I am not sure what to do first. I already paid for the VPN subscription. I reinstalled Mozzilla VPN but have not yet put the sudo lines in that are listed in the help on Firefox. Can you send me an email with instructions and any special sudo lines I need to intall so I do not get charged a second time. I heve the recovery code. I am new to Mint. Windows 11 started knocking out my hardware with power surges. Had to come from the operating system itself since the machine is hooked to a power backup that smoothes the current out. Converted everything to Linux. Like it. Life can be cruel... LOL Thanks so much for the effort. [edited] landline, but best bet is email. [edited phone# and email from community support forum]

Colocada por heinrichda 3 semanas atrás

Respondida por James 3 semanas atrás

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Firefox (mozilla?) does not recgnise that U've already upgraded to windows 11? how do I have it recognised?

I don't understand the problem. My accessing Firefox has become limited. I received a note to Upgrad to windows 11... I hae already upgraded. What must I do too have i… (ler mais)

I don't understand the problem. My accessing Firefox has become limited. I received a note to Upgrad to windows 11... I hae already upgraded. What must I do too have it recognised?

Colocada por bernardmce 4 semanas atrás

Respondida por James 4 semanas atrás

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What is the FireFox Release Channel

Your article about the expiration of Windows 10 says that anyone that has FireFox on the Release Channel doesn't have to worry, that updates will continue to support Wind… (ler mais)

Your article about the expiration of Windows 10 says that anyone that has FireFox on the Release Channel doesn't have to worry, that updates will continue to support Windows 10. I don't know what that means (Release Channel). And how can I check if that's what I have?

Colocada por Dianne Bettag 1 mês atrás

Respondida por James 1 mês atrás

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Incomplete Ubuntu installation

Win 11 stopped working on my Lenoovo Yoga due to bitlocker key requirement that does not exist I'm in the process of installing Ubuntu during the installation something w… (ler mais)

Win 11 stopped working on my Lenoovo Yoga due to bitlocker key requirement that does not exist I'm in the process of installing Ubuntu during the installation something went wrong "system program problem detected" which stopped the installation

Colocada por danburc 2 meses atrás

Respondida por James 2 meses atrás

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Old Firefox Data folder - Cant delete it

Hi everyone I used Refresh Firefox option and it created "Old Firefox Data" folder on my desktop. Awesome stuff. Sadly I cant get rid of it, here is why: 1. At first i… (ler mais)

Hi everyone

I used Refresh Firefox option and it created "Old Firefox Data" folder on my desktop.

Awesome stuff. Sadly I cant get rid of it, here is why:

1. At first it said that the folder is used by another program and I cant delete it because of that. Cool, I decided to uninstall Firefox and make a clean install, so I have space to delete the folder too.

2. Long story short, it didnt work. I removed Firefox and tried to delete that folder, but wait for it, yeah I cant because I need permission from MYSELF. Awesome stuff.

3. I decided to use safe mode, so I used run command to run msconfig and I changed it to boot in to safe mode. But wait for it! YES! Its bugged and I cant login in safe mode, because pin is useless and it doesnt give me option to use password, so after hour of various things I got back to my normal mode via CMD commands. THANK YOU MICROSOFT.

4. So now Im stuck with the lovely "Old Firefox Data" folder, which cant be removed normally, neither in safe mode and wait for it! NEITHER WITH ADMIN CMD, not even the takeown /f "Old Firefox Data" /r command. THANK YOU MOZILLA!

So is there someone knowledgeable enough to help me to get rid of that folder pretty please? Like really a lot please.

Colocada por alexisvongermania 6 meses atrás

Respondida por alexisvongermania 6 meses atrás

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a website is requesting a new version of PHP

I cannot login into a website because they complain that I have an old version of PHP. Is that already included in Firefox? I am using Firefox Vers. 143.0.4 on a MacBook … (ler mais)

I cannot login into a website because they complain that I have an old version of PHP. Is that already included in Firefox? I am using Firefox Vers. 143.0.4 on a MacBook Air with MacOS Big Sur, Vers. 11.7.10 Shall I go to the PHP website and download PHP?

Colocada por Ray Ballisti 4 meses atrás

Respondida por Paul 4 meses atrás

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How to remove chatgpt

I installed chatgpt, but I've found it more of a nuisance than a help. I've tried on-line to find out how to remove it but none of the suggestions seemed to work. I'm usi… (ler mais)

I installed chatgpt, but I've found it more of a nuisance than a help. I've tried on-line to find out how to remove it but none of the suggestions seemed to work. I'm using the latest version of firefox on a Macbook Pro. Any ideas welcome. Charlie

Colocada por Charlie 5 meses atrás

Respondida por Paul 5 meses atrás

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Support policy for Windows 10 devices with Extended Security Updates subscriptions

I looked at the system requirements page at https://www.mozilla.org/en-US/firefox/141.0/system-requirements/ . For Windows devices, the operating systems supported are li… (ler mais)

I looked at the system requirements page at https://www.mozilla.org/en-US/firefox/141.0/system-requirements/ . For Windows devices, the operating systems supported are listed as "Windows 10 or later".

In October 2025, Microsoft officially stops providing feature and security updates for Windows 10. However, they offer consumers and businesses the option of enrolling in 1-year, 2-year, and 3-year subscriptions for Windows 10 devices which will provide another 1-year, 2-years, and 3-years of additional security updates. You can read more about this at https://learn.microsoft.com/en-us/windows/whats-new/extended-security-updates

For those individuals and businesses who will be enrolling devices into the Windows 10 ESU program, will Mozilla continue to support Firefox on Windows 10 after October 2025, at least for those receiving security updates through Microsoft subscriptions? Or at that point will Mozilla consider Windows 11 to be the only supported Windows operating system?

Thank you!

Colocada por Jeremy Mlazovsky 6 meses atrás

Respondida por Jeremy Mlazovsky 6 meses atrás

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Not able to change desktop background photo since today's Firefox update

Hello: When I signed into my computer this morning, a pop-up asked me if I wanted Firefox to update. I let it do that, and then a pop-up came up letting choose among so… (ler mais)

Hello:

When I signed into my computer this morning, a pop-up asked me if I wanted Firefox to update. I let it do that, and then a pop-up came up letting choose among some photos and art for a desktop background. It even let me upload a photo of mine. I chose one of yours, now I can't change to any other photo I have on my computer. Please help.

Thank you,

Cynthia M.

Colocada por clmcda63 8 meses atrás

Respondida por clmcda63 7 meses atrás

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Mozilla VPN

I'm trying to install Mozilla VPN but it won't install. The error message is as follows: the installer encountered an error that caused the installation to fail. … (ler mais)

I'm trying to install Mozilla VPN but it won't install. The error message is as follows: the installer encountered an error that caused the installation to fail.

Colocada por stockster23 8 meses atrás

Respondida por Denys 8 meses atrás

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Can not use new Firefox version set up May 23

I need to speak with someone. Firefox was updated on May 23. I have been away and can not use new version. I can not get access to aol account. I want my old Firefox … (ler mais)

I need to speak with someone. Firefox was updated on May 23. I have been away and can not use new version. I can not get access to aol account. I want my old Firefox back

Colocada por csweinst 8 meses atrás

Respondida por csweinst 8 meses atrás

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Firefox ESR 115.23.0

After last update Firefox ESR 115.23.0 the menu on the website: https://connect.garmin.com/modern/homeis not displayed correctly. Could you fix this? Second question - ca… (ler mais)

After last update Firefox ESR 115.23.0 the menu on the website: https://connect.garmin.com/modern/homeis not displayed correctly. Could you fix this? Second question - can you disable reCAPTCHA when logging in to this site?

Colocada por anedy 9 meses atrás

Última resposta por jscher2000 - Support Volunteer 9 meses atrás