Fórum de Apoio de Firefox

My internet provider is changing shortly and I need to change my email. I cannot make a change to my primary email in my Firefox account, which I would need to do. What am I missing?

Many bugs and crashes with Firefox

1. 1 Not able to install an automatic update, via the Menu Help --> About Firefox (or Thunderbird). This bug / problems sits already inside the earlier versions of Firefox and Thunderbird.

• A No new version is shown.
• B Firefox (or Thunderbird) tries to download / install this update, bug become someway corrupted and also stuck in this process.
• C Firefox (or Thunderbird) says to apply the update you must restart the program. After Firefox (or Thunderbird) was restarted, the program keeps trying installing or downloading this same or another update. I see a spinning circle only, no progress bar. Waiting, trying again later or another restart from Firefox (or Thunderbird) does nothing.

Only way to update Firefox is via https://www.mozilla.org/en-US/firefox/all/#product-desktop-release Which always shows the wrong language. Only way to update Thunderbird is via https://www.thunderbird.net/en-US/thunderbird/all/#product-desktop-release Here, I can click on letter from my language and download the setup package. After this update installation was done, the Help --> About (program name) window show the program is last version. But not seems not always the last version, like version x.x.01 to x.x.02, then tries to install this newer small version and gets stuck in the same loop or corruption.

• D You must use the setup package, because the installer doesn't work, likes to abort the installation and shows error messages about something gone wrong. Installer package is incomplete or damaged, not for current version and Windows.
• E For last newer versions, they seems not working anymore directly. The program can be restarted once or few times before it seems working. Until other bugs appear.
• F Always adding a new and faulty shortcut, but I have already a working shortcut on my Desktop. Icon hasn't logo from Firefox or Thunderbird, but the setup icon.
• G Sometimes you cannot start Firefox or Thunderbird, due the update did something wrong.

Missing file(s) and/or some strange error message after I clicked on the shortcut from the program. Another run from this "update" setup is needed. Remove a or all "Firefox.exe" from the Taskmanager list.

• H Bug that stops add-ones working. This can be happen due the general function / thing for add-ones inside Firefox crashes, become bugged or corrupted. 1 add-one or more add-ones take the others and stop working, become bugged or corrupted. Add-ones will forget things, their work / functions or do it halfway. Has something to do with the installation and/or data from add-ones. They seems to not having support or do anything about their problems.

1. 2 Random many crashes without any useful (error) messages, can be with closing the program itself.

Already from earlier versions of Firefox. And also Thunderbird too. This bug seems to sit deep inside the programs. I should be to use Firefox, Thunderbird, Notepad together, with having a some folders open. Switching between them can be annoying slow. Takes longer time be before responding. I'm seeing empty white or black windows. Only last selected section is visible, has the text and smaller pictures. I can have Firefox and Thunderbird left open for hours and later finding one or both programs are closed by itself. No reason, no permission given to do that. Add a new tab or click on a current site, there is no (fast) respond. Same for buttons, filters and filling in forms on a site. One program can pull the other program in closing to when the one is crashing. Also Windows will show several error messages about programs are using to much memory and must be closed. If this has programs listed, then Firefox seems to appear most here of the programs I'm using.

Updating doesn't fix anything Using the safe mode and new profiles are no long time solutions, every time anything is gone or nog working better.

It seems you must have 2 profiles running at same time when you want read something and not switching back between every minute or so. If 1 is near crashing, you have still the other one running.

1. 3 Why I'm seeing 20x to 72x a Firefox.exe in my Taskmanager? They takes a lot of memory, showing different sizes. I started Firefox once. This is not needed.

1. 4 Some sites seems to not work in Firefox or takes longer time.

Same for responding on clicking, using filters, buttons and sending forms. Clicking on those (annoying) accept (popup) windows. Unable to login or confirm an (security) action like this with a word or number given via e-mail. Might be something for the site. When you need to use Private Browsing for this.

1. 5 Icons from installed add-ones don't appear in main bar, at right side. How to use them? Before they did.

1. 6 Site using third party host sites are slow and mostly don't work. Connection errors.

"Seems fine here, but something with you". Refresh page doesn't fix it. Wait and try again later, how long? Firefox should block these sites.

1. 7 After updating to Firefox version 115.0.2 and continue my last session, there are appear several new bugs.

• A I cannot longer visit sites. Even earlier visited sites don't load. Firefox keeps stuck in loading or receiving site info data. Sites don't appear, just an empty (white) page. Also about:support doesn't work. Strangely, I can visit Google.com but not open any site from there. I tried Private Browsing, so no add-one can do something with this.

I had Firefox running for some hours, these sites are still stuck in "loading" or something else.

• B Right click to open a site or page in a new tab doesn't longer work. Right click menu appears, but action will not be done. Which can be strange at top, missing or changed items.

• C Same to copy line of text or picture, action isn't longer "remembered".

Now, I created again a new profile and again this doesn't fix them. Even more bugs and stranger. Again lost everything, settings, sites, installing dictionaries and add-ones. Stupid.

• C1 I can visit websites, but with some strange things, not always working fine.

That makes it to post my problems here.

• C2 Cannot longer type keywords in the addressbar and after pressing Enter, you should visit Google with search results. Firefox thinks the given keyword is a not existing website.

In Settings (via about:preferences#search), there are no search engines (Google, Wikipedia, ect) in the list, who should be there by default. Also there's no default search engine selected, the list therefor is small and empty.

• C3 Yet visited near 10 sites, who I cannot visit any of the sites with my other long time using profile. Then Firefox crashed by random, white empty window. Windows adds not responding at end of the program's title bar. I could restart Firefox after that, get the "continue after a crash" tab and revisit any of these sites in their opened tabs.

• C4 A site keeps saying cookies are disabled / denied, while minimal are accepted when some of that stupid (popup) windows did show. This means: Some stupid messages don't disappear after clicking "OK", the "X" or close buttons / links. Site might not work fine or on some parts. Something can follow you browsing through the site. Not able to visit that site or part.

• C5 A site keeps saying there is an ad-blocker installed, but there is no add-one like that installed. This means: Stupid messages like these keep appearing; site cannot work fine; you cannot visit the site due some invisible wall or blocking thing. Some can follow you browsing through the site. This is very annoying.

• C6 With one profile I cannot longer open sites who worked before. Keeps loading, shows URL in addressbar and on the tab.

And the about: .... pages. While with a new profile I can visit those sites, but right click menu is bugged.

• Cannot open site or page in new tab. Only on Google based sites are working for unknown reasons, but not YouTube.
• Missing items or I can see more gray things and lines.
• Cannot copy selected text. Stil having old or wrong text.
• Cannot Search with Google, this option is missing.
• Cannot see the source code from the page, due action is not happen.
• On sites that are working you can only read that current content. Can open links in new tabs, but their pages are empty / white, keep loading forever.
• A few sites don't load and still giving a empty page. Loading takes longer then needed. For same site.
• Use Google by typing the keyword in the addressbar doesn't visit Google site, but Firefox thinks the site doesn't exist, is wrong typed. You must go to Google.com and typing the keyword in the textbox here.
• If a site worked first, then later it cannot working longer, keeps stuck in loading and showing a empty white page / tab.
• Login for some sites is not longer possible, email send with security word or number doesn't appear. I can send myself a test e-mail to this e-mail address. Waited the time enough and made a new attempt, still the same.

Windows PC. Firefox version 117.0 x64. Via Help --> About Firefox, because about:support doesn't show the version and build.

I was uninstalling another app when I noticed that there are two application icons for Firefox, one dated 3/25 2023 and one dated 9/26/2023 (just installed new update). How do I get rid of the first application dated 3/25/2023?

You know how you can type a URL and then Ctr+Enter and FF autopopulates the .com? Well years ago "Shift+Enter" autopopulated ".net" and "Ctrl+Shift+Enter" autopopulated ".org".

I really liked that feature. I know a lot of people don't, or don't see its point; that's not important.

About three years ago, I added UserChrome.js and enable-UserChrome.js , which acomplished the two autopuopulating tasks quite nicely.

Until about four weeks ago. I don't know if an FF update stopped reading those two .js files, or if there's a conflict somewhere else, or what. I don't know where to begin - other than posting here for help.

Thanks in advance!

• UserChrome.js is in the subdirectory: C:\Users\[ME]\AppData\Roaming\Mozilla\Firefox\Profiles\gaydtewj.default-release-1
• enable-UserChrome.js is in C:\Program Files\Internet Shenanigans\Mozilla Firefox\defaults\pref (firefox.exe is in C:\Program Files\Internet Shenanigans\Mozilla Firefox )

Version 118.0 Seit heute Morgen kann ich Firefox nicht mehr normal starten. Nur als Admin, es werden aber keine Webseiten mehr angezeigt und wenn ich in die Adresszeile etwas eingebe passiert nichts. Ich habe den Browser deinstalliert und neu installiert, ohne Erfolg. Dann habe ich die Unser Datei gelöscht, ohne Erfolg. Die Firewall blockiert nicht und den Virenschutz habe ich deaktiviert, ohne Erfolg. Beides ist das original Win10 Werkzeug. Wenn ich about:support eingebe passiert nichts, kann das Menu aber über den Link öffnen

Factory reset android phone, trying to sync with my account. Tells me my password is wrong, but it's the SAME as what's stored in the cookie! If I try to change it, it tells me whatever I've entered as a new password is wrong? Can't win!

YouTube videos on Firefox getting slower and jerky. After refreshing Firefox (Settings -> Help -> More troubleshooting information -> Refresh Firefox), it is OK, but only for a short while. Then the problem starts again. Same YouTube videos are running fine with Chrome at the same time.

Running Windows 11 Pro (Clean windows setup not long ago and the issue was there from the beginning.) German Language Firefox 116.0.2 Build ID 20230805021307 Intel CPU i7-1360P, 16 GB RAM, 1TB M.2 SSD

Would really appreciate a solution for the issue because I really like Firefox!

Hi, My computer was having some issues and I thought that I transfer everything to a flash drive to transfer my information to a new computer. Come to find out it didn't transfer over to the flash drive. So everything is lost. My book marks and my saved web sites and passwords to them. I was wondering is there any way that you can help to retrieve them?

Suddenly, I found I could not access Wall St Journal through my public library website using Firefox: I had one-time accessed Wash Post through the same site vs. daily accessing WSJ and after that any access would lead me to WP and not offer WSJ as a choice. Per the public library advice, I switched to Edge and immediately could access WSJ per usual and did not have the problem as with Firefox. Why? I have also had some sites which could not be accessed through Firefox but only through another browser like Edge.

I've been having this issue for several months now. It seems my Firefox on MacOS (Both Monterey and Ventura Intel) can't load any Google sites (google.com, gmail, google meet, etc) after I put the computer to sleep and wake it up again. Only gets fixed after quitting and relaunching firefox.

I've recreated this issue while in "Troubleshooting Mode" with all my addon's disabled, so it is not related to an addon.

This issue might be also happening after some amount of time idle as well, but I've only been able to recreate it by putting the machine to sleep and waking it up the next day.

Is there a way to fix this? or is there a way to get more debug info to help diagnose?

I've noticed this issue happening randomly, some of my toolbar bookmarks listed on the sidebar just up and disappear from view. As if they were never there. But I know they're still saved because when I click to Manage Bookmarks and check them there, they show up fine. The toolbar just randomly hides them for whatever reason, and I can only fix it by closing Firefox and opening it again.

I'm on the current version. I remember accessing about:support and clicking on Verify Integrity while trying troubleshoot some other issue, but don't know if that could've caused it though.

Hello,

I can't seem to find a way to drag and drop gmail attachment from gmail to my computer. WWhat it does, instead of moving a file, it creates some preview url file.

Is there any way to be able to download the file by dragging it from gmail to my computer?

I have Mac Pro 2018 and having a problem with Thin Lines on left side of the browser (Firefox Mac) i can't find anyone on line with same problem explaining how they resolved the issue!

I was trying to create an account for the first time to use Firefox sync on a different computer and I guess I must have either somehow entered my age wrong or be having some weird error. Now when I go to click sign it it still says I cannot create an account due to age requirements. I have made this account on my other computer, but I am hoping to still be able to sync my browser from the computer that is having this problem.

I am running Firefox on Mac OS 13.5.2. Every few videos I watch on Youtube skips a few seconds forward (audio and video). I only started experiencing this problem once updated firefox to 117.0.1 (64-bit).

Whenever I use google docs, and try to select text, move between headings, format text, or type, my cursor will jump up significantly, either a few lines, or several headings depending on the action being performed. tested in other browsers, only occurs in firefox, and even booting it up in troubleshooting mode does not resolve the issue.

this is the only site where this occurs, so I thought it was an extension, but troubleshooting mode seems to indicate that it's not. Attempting to clear caches and reload the site doesn't work either. Currently using a wireless keyboard and mouse, not on a laptop with a touchpad, so it doesn't seem to be an input issue Like touching a pad indiscriminately. Advice?