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Mozilla has a virus popping up ads and I can't uninstall porgram or delete cashe and cookies. How do I fix this?

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  • Última resposta por cor-el

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Mozilla has a virus that prevents me form uninstalling the program and prevents me from clearing the cashe and cookies under the history tab. This virus persists in redirecting my internet searches. How can I fix this?

Mozilla has a virus that prevents me form uninstalling the program and prevents me from clearing the cashe and cookies under the history tab. This virus persists in redirecting my internet searches. How can I fix this?

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You can check for recently installed suspicious or unknown extensions.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

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