firefox 25 to 26 has been crashing on my laptop
I have Windows 7 Pro x64 running on a HP Pavilion. Since Firefox 25, Firefox has been crashing up to and including 26.0
It will crash, send a crash report, and if I select to restart, it comes up again and crashes within a minute. If I select to quit, once the crash report dialog goes away and I restart it myself, it will crash again within a minute of restarting.
Sometimes, it will stay up, only to crash by itself maybe after several hours or two.
The last action I took was to uninstall, then re-install Firefox 26. I did not carry over any data..not bookmarks or addons or themes. Nothing. It was a vanilla install. And Firefox crashed again after being up only a minute or two.
I never had this problem with Firefox. The only enabled addons I had were NoScript and iCloud, and as I said, the last install did not include anything, and it still crashed.
At this point I've gone back to IE. I'll wait until Firefox 27 or something to retry, but has anyone else had this problem?
Thanks for your input. Tom
Solução escolhida
thanks for your replies Aman.
I marked this as solved incorrectly; I selected the button on the email I received just to get back to the forum and my question.
I think I found the causes in my situation.
I had enabled the iCloud addon to sync with my new iPhone. Also, I had put firefox.exe under Windows EMET.
I've disabled and removed the iCloud addon, and I removed firefox.exe from EMET. Since then, Firefox has not crashed.
As a test, I added back the iCloud addon; Firefox began to crash immediately. I brought it back up in safe mode, removed it, and the crashes stopped.
Then I re-added firefox to EMET. Firefox began to crash again, so I removed it from EMET.
Since then, Firefox has remained running.
I know you asked for some crash reports. I'll try to get those to you. But right now, those seem to be the culprits.
Thanks again for your help.
Regards, Tom
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Hello Tom! We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
- In that text field, enter %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
You can use one of these to start Firefox in Safe Mode:
- On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
- On Mac, hold down the Options key while starting Firefox
- Help > Restart with Add-ons Disabled
https://support.mozilla.org/kb/Safe+Mode
https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
See:
http://kb.mozillazine.org/Mozilla_Crash_Reporter https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox, see:
http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
I've been trying Firefox 26 on a Mac Pro and on Windows 7 32. The power of Firefox resides on its extensions, and I'd hate to disable them so I can continue using the web browser. For that, I have IE.
By the way, my latest crash report is bp-cc882c42-c12f-4162-99d7-9d52e2140123.
There is a related bug to it https://bugzilla.mozilla.org/show_bug.cgi?id=922712
Solução escolhida
thanks for your replies Aman.
I marked this as solved incorrectly; I selected the button on the email I received just to get back to the forum and my question.
I think I found the causes in my situation.
I had enabled the iCloud addon to sync with my new iPhone. Also, I had put firefox.exe under Windows EMET.
I've disabled and removed the iCloud addon, and I removed firefox.exe from EMET. Since then, Firefox has not crashed.
As a test, I added back the iCloud addon; Firefox began to crash immediately. I brought it back up in safe mode, removed it, and the crashes stopped.
Then I re-added firefox to EMET. Firefox began to crash again, so I removed it from EMET.
Since then, Firefox has remained running.
I know you asked for some crash reports. I'll try to get those to you. But right now, those seem to be the culprits.
Thanks again for your help.
Regards, Tom
your crash report and the bug report referenced by aman would rather suggest that the firebug extension that you have installed is involved in this kind of crash.
edit: ups, i didn't notice that the report was posted by another user...
Modificado por philipp a
philip, thanks for the response.
based on your edit, it looks like the "firebug extension" does not apply to me. and in any case, I don't know what that extension is or how it was installed.
since I removed the iCloud addon, and removed Firefox from EMET, it has stopped crashing.
The only addon I have installed right now is NoScript.
regards, Tom
yes, sorry tom - i've confused you with user "jtafla", who was also posting in this thread...
thanks for letting us know how you could fix the issue!