Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Learn More

My bookmarks are lost and Firefox is unable to restore from backup with this error msg "Unable to process the backup file.". Someone please help.

  • 7 respostas
  • 22 têm este problema
  • 4 visualizações
  • Última resposta por derror

more options

I am using Firefox 12 on my Macbook Pro, it crashed and when I restarted, all my bookmarks have disappeared. When I tried to restore them from the backup files, it keeps coming up with "Unable to process the backup file." Someone please help as I would have lost years of bookmarks.

Thank you

I am using Firefox 12 on my Macbook Pro, it crashed and when I restarted, all my bookmarks have disappeared. When I tried to restore them from the backup files, it keeps coming up with "Unable to process the backup file." Someone please help as I would have lost years of bookmarks. Thank you

Solução escolhida

Hi guys, I also experienced this issue and based on previous explanation in one of the threads here I got to the following artilce - http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox

I myself removed only the places.sqlite and places.sqlite.corrupt files from the profile directory and was able to successfully import my bookmarks from the backup file.

Ler esta resposta no contexto 👍 3

Todas as respostas (7)

more options

Have you not synchronized your bookmarks with Firefox Sync?

more options

I also forgot to mention that it will also not allow me to save any new bookmarks.

more options

I have tried to sync, but there is always an error when syncing. This message always pops up when I try to sync "Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action."

more options

You are saying that you have saved your bookmarks by exporting it using bookmarks manager?

If this is the case, then simply reinstall firefox and try to import bookmarks. Remember to completely uninstall firefox : How to Uninstall

Modificado por Himanshu Garg a

more options

No I have not exported my bookmarks. I have been trying to retrieve my bookmarks using the restore function after they had disappeared.

If I uninstall Firefox completely, that would also delete all and any backup bookmarks files, wouldn't it?

Modificado por derror a

more options

Solução escolhida

Hi guys, I also experienced this issue and based on previous explanation in one of the threads here I got to the following artilce - http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox

I myself removed only the places.sqlite and places.sqlite.corrupt files from the profile directory and was able to successfully import my bookmarks from the backup file.

more options

Hi Koff,

Thanks for that advice, it solved my bookmark problem!!!!!! Thank you so much!!!!