Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Learn More

downloaded firefox 5 now my browser screen is solid black, can't see anything

  • 6 respostas
  • 63 têm este problema
  • 4 visualizações
  • Última resposta por broros

more options

I downloaded Firefox 5 and now my browser window is solid black. I can't see anything at all except my home page at start-up, which is Google search. Anywhere I go on the web, favorites or type in link, its all just a solid black screen

Todas as respostas (6)

more options

What is the actual url of the Google page you have for your home page.

Firefox changed the default home page to one that is actually on your computer that can be brought up with about:home which refers to their default home page not to your choice of the home page like your "Home" toolbar button would be.

The blank page can be brought up with about:blank try both of those to see what happens.

I wonder if you black screen is from a theme with a black background.

Tools > Add-ons > Appearances > ..anything you installed?...
more options

First of all, thanks for your help! The home is the Firefox default, not the page I thought it was. The window now seems to be fine as long as I don't use Fox Tabs, once I click that, the screen gos black and I have to restart Firefox to see anything. I could just stop using Fox Tabs but I love em.

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).


In Firefox 4 Safe mode disables extensions and disables hardware acceleration.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

If disabling hardware acceleration works then check if there is an update available for your graphics display driver.

more options

the whole screen is black I cannot get on the screen to do anything even turn off computer correctly. it was fine until I down loaded firefox so I do I get rid of firefox when I cannot getg anything on the screen??

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

In Firefox 4+ versions you can use one of these methods to start in Safe mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • Help > Restart with Add-ons Disabled

Try to disable hardware acceleration.

If disabling hardware acceleration works then check if there is an update available for your graphics display driver.

more options

and how do I do anything when everything is black? I am not trying to be 'smart' I just honestly do not understand.