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My 3.6.14 keeps trying to update and gives this error message:"The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again."

  • 2 respostas
  • 33 têm este problema
  • 39 visualizações
  • Última resposta por Azerbayjan

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My OS is Windows XP version service pack 3. I even tried to install FF4 but it never get installed. As I mentioned my FF keeps trying to update itself but it gives the error message I provided in title. Now I don't have access to my FF browser and my life is stopped because I have all my passwords saved on FF. I restarted my notebook but it stills try to update itself giving the same error message. I can not also upgrade my Adobe reader 7.0.7 to 10 I have tried more than 10 times but it never gets upgraded. I had this Adobe problem since long time ago.

Solução escolhida

Run the Firefox program once as Administrator (right-click: Run as Administrator).
If that doesn't help then do a clean reinstall.


Do a clean (re-)install:

  • Download a fresh Firefox copy and save the file to the desktop.
  • http://www.mozilla.com/firefox/all.html
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

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Solução escolhida

Run the Firefox program once as Administrator (right-click: Run as Administrator).
If that doesn't help then do a clean reinstall.


Do a clean (re-)install:

  • Download a fresh Firefox copy and save the file to the desktop.
  • http://www.mozilla.com/firefox/all.html
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

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Thanks cor-el the clean re-install worked out for me but not the first solution.

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...Well I got the same problem again, It happened again when I was to download a PDF file, I was asked to upgrade my Acrobat reader but Firefox started to run and install it itself without my permission and it keeps trying to install it the same as before but not able to do so and gives the same error message: "The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again."

The Acrobat reader that I already have is 7.0. I have no idea why I can't upgrade it and I get into this headache every time.

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Check that your browser and macxhine are compatible with 4.0.

Geronimo!

The Fox, for all practical purposes, has abandoned PC's and Macs much older than their terribel two's.

Search "system requirement" to see if you have a Bowser killing Fox.