Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Getting frequent "not responding"

  • 12 respostas
  • 1 tem este problema
  • Última resposta por Jerrytex

more options

With the latest Thunderbird update (128.1.0esr) I am seeing frequent "not responding" situations. It eventually does come back. Am I doing something wrong? I am on a PC running Windows 10.

With the latest Thunderbird update (128.1.0esr) I am seeing frequent "not responding" situations. It eventually does come back. Am I doing something wrong? I am on a PC running Windows 10.

Todas as respostas (12)

more options

What is your anti-virus software?

Útil?

more options

Whatever comes with Windows - Windows Security, Windows Firewall, ....

Útil?

more options

Try to start Windows 10 in safe mode with networking enabled.

Does the problem go away?

Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.

Útil?

more options

This phenomenon does not occur often enough to where I feel safe turning anti-virus off. Any other suggestions?

Útil?

more options

Hi, I am running into the same situation. TB is "Not Responding" quite often. Only after upgrading to (128.1.0esr). I am running the default Microsoft Defender for anti-virus software. I am not running any extensions. All email is hosted on Godaddy.

Thank you, JR

Útil?

more options
This phenomenon does not occur often enough to where I feel safe turning anti-virus off.

As stated, this is a temporary troubleshooting step.

Any other suggestions?

It is entirely up to you to follow suggestions or not. But if you don't, then I'm done here.

Útil?

more options

dominic2,

please start a new topic for your problem. https://support.mozilla.org/questions/new

Útil?

more options

Hello, I can, but just curious, why a new topic when I am having the same issue. Thank you

Útil?

more options

Útil?

more options

christ1,

dominic2's issues is EXACTLY the same issue I am having. It is not "seemingly" the same issue.

Do you have another suggestion besides turning off anti-virus? If not, just say so.

FYI this phenomenon has not occurred for me in the last 36 hours. Do you really think it is wise to turn off anti-virus for that long?

Útil?

more options

You first outright declined to run Windows in safe mode, and now you're saying you were running Windows in safe mode for more than 36 hours? You'd need to clarify what you were doing, and what the result was. As a reminder, nobody else than you can see what happens on your screen. And you were not asked to turn off your anti-virus software for longer periods of time.

Útil?

more options

I apologize for not responding promptly. Life was getting in the way.

I never ran in Windows safe mode. My comment about not seeing the phenomenon for 36 hours was when I was running in "regular" mode with anti-virus turned on.

Now for new news. When not using my computer, I put it in sleep mode, choosing to restart about once a week. I only see the phenomenon of Thunderbird not responding when I wake up my computer / when I exit sleep mode. That did not happen with earlier versions of Thunderbird. The not responding message seems to last less than a minute.

Útil?

Colocar questão

Deve iniciar a sessão com a sua conta para responder às mensagens. Por favor, comece uma nova pergunta, se ainda não tiver uma conta.