Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Learn More

Add-ons randomly not working

  • 2 respostas
  • 1 tem este problema
  • 21 visualizações
  • Última resposta por ArneStockholm

more options

This is a question in relation to [https://support.mozilla.org/en-US/que.../1302462|this]

The fix suggested there seems reasonably easy to follow but I'm a bit unsure about this

Delete all extensions* files and compatibility.ini in the Firefox profile folder to reset the extensions registry.

Apart from compatibility.ini I can see two extensions*, namely extension-preferences.json and extensions.json. Is that correct?

Now I'm supposed to delete those three files. And here comes my question:

What does New files will be created when required. mean? What I'm worried about is that all my extensions will disappear and I will have to start with from scratch reinstalling them all again.

This is a question in relation to [[https://support.mozilla.org/en-US/questions/1302462|this]] The fix suggested there seems reasonably easy to follow but I'm a bit unsure about this Delete all '''extensions* files''' and '''compatibility.ini''' in the Firefox profile folder to reset the extensions registry. Apart from '''compatibility.ini''' I can see two '''extensions*''', namely '''extension-preferences.json''' and '''extensions.json'''. Is that correct? Now I'm supposed to delete those three files. And here comes my question: What does '''New files will be created when required.''' mean? What I'm worried about is that all my extensions will disappear and I will have to start with from scratch reinstalling them all again.

Solução escolhida

You can try "Clear the startup cache..." via the "Help -> More Troubleshooting Information" (about:support) page.

Ler esta resposta no contexto 👍 1

Todas as respostas (2)

more options

Solução escolhida

You can try "Clear the startup cache..." via the "Help -> More Troubleshooting Information" (about:support) page.

Útil?

more options

Thank you for the suggestion. As the extensions stops working randomly I have to wait a few days to see if this fix works.

Útil?

Colocar questão

Deve iniciar sessão com a sua conta para responder a mensagens. Por favor comece uma nova questão, se ainda não tiver uma conta.