Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Learn More

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Program constantly crash

  • 5 respostas
  • 1 tem este problema
  • 13 visualizações
  • Última resposta por Matt

Lion1302
Lion1302
more options

Hello, I don't understand what happen. After last update (today), my Thunderbird constantly crashes.

Here is details

AdapterDeviceID: 0x0166 AdapterDriverVersion: 8.15.10.2653 AdapterSubsysID: 06861025 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:60.3.0 AppInitDLLs: nvinit.dll AvailablePageFile: 8128262144 AvailablePhysicalMemory: 2740285440 AvailableVirtualMemory: 3622719488 BIOS_Manufacturer: Insyde Corp. BlockedDllList: BreakpadReserveAddress: 50855936 BreakpadReserveSize: 83886080 BuildID: 20181030083531 CPUMicrocodeVersion: 0x15 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1542154527 EventLoopNestingLevel: 1 FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1542138025 ModuleSignatureInfo: {"Microsoft Corporation":["ucrtbase.dll","msvcp140.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-timezone-l1-1-0.dll","VCRUNTIME140.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-crt-runtime-l1-1-0.dll","api-ms-win-core-localization-l1-2-0.dll"],"Microsoft Windows":["rsaenh.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","nssckbi.dll","lgpllibs.dll","ldap60.dll","freebl3.dll","nss3.dll","softokn3.dll","prldap60.dll","mozglue.dll"],"NVIDIA Corporation":["detoured.dll"]} Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 06861025, AdapterDriverVersion: 8.15.10.2653 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x0fdf, AdapterSubsysID2: 06861025, AdapterDriverVersion2: 9.18.13.4465FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 45 StartupCrash: 0 StartupTime: 1542154503 SystemMemoryUsePercentage: 67 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20181030083531","version":"60.3.0","vendor":null,"platformVersion":"60.3.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8010,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2394,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601,"installYear":2015},"hdd":{"profile":{"model":"WDC WD10JPVX-22JC3T0","revision":"01.0"},"binary":{"model":"WDC WD10JPVX-22JC3T0","revision":"01.0"},"system":{"model":"WDC WD10JPVX-22JC3T0","revision":"01.0"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 4000","vendorID":"0x8086","deviceID":"0x0166","subsysID":"06861025","RAM":null,"driver":"igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32","driverVersion":"8.15.10.2653","driverDate":"2-14-2012","GPUActive":true},{"description":"NVIDIA GeForce GT 740M","vendorID":"0x10de","deviceID":"0x0fdf","subsysID":"06861025","RAM":4096,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"9.18.13.4465","driverDate":"11-3-2014","GPUActive":false}],"monitors":[{"screenWidth":1600,"screenHeight":900,"refreshRate":40,"pseudoDisplay":false}],"features":{"compositor":"none","gpuProcess":{"status":"unavailable"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.search.region":"UA","network.proxy.http":"<user-set>","network.proxy.ssl":"<user-set>"},"sandbox":{"effectiveContentProcessLevel":1},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 10612:"Gecko_IOThread",4232:"Link Monitor",14028:"Socket Thread",10420:"JS Watchdog",900:"BGReadURLs",12208:"Timer",10436:"Hang Monitor",12636:"Cache2 I/O",14992:"Cookie",11660:"GMPThread",13340:"WindowsVsyncThread",6344:"Compositor",2740:"VRListener",4000:"ImgDecoder #1",14536:"ImageIO",10944:"IPDL Background",11476:"HTML5 Parser",10908:"LoadRoots",13084:"DataStorage",12352:"DataStorage",6780:"mozStorage #1",12648:"StreamTrans #5",6672:"ImageBridgeChild",2700:"ImgDecoder #2",13260:"ImgDecoder #3",12204:"PlayEventSound",14600:"DOM Worker",12608:"Lazy Idle",5580:"SysProxySetting",4048:"ProxyResolution",9960:"DNS Resolver #1",13804:"DNS Resolver #2",8572:"mozStorage #2",12176:"mozStorage #3",11864:"mozStorage #4",14904:"SSL Cert #1",13464:"mozStorage #5",4032:"DataStorage",10768:"URL Classifier",9508:"Classifier Update",188:"localStorage DB", Throttleable: 1 TotalPageFile: 16797028352 TotalPhysicalMemory: 8399466496 TotalVirtualMemory: 4294836224 URL: UptimeTS: 56.518982067 Vendor: Version: 60.3.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Hello, I don't understand what happen. After last update (today), my Thunderbird constantly crashes. Here is details AdapterDeviceID: 0x0166 AdapterDriverVersion: 8.15.10.2653 AdapterSubsysID: 06861025 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:60.3.0 AppInitDLLs: nvinit.dll AvailablePageFile: 8128262144 AvailablePhysicalMemory: 2740285440 AvailableVirtualMemory: 3622719488 BIOS_Manufacturer: Insyde Corp. BlockedDllList: BreakpadReserveAddress: 50855936 BreakpadReserveSize: 83886080 BuildID: 20181030083531 CPUMicrocodeVersion: 0x15 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1542154527 EventLoopNestingLevel: 1 FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1542138025 ModuleSignatureInfo: {"Microsoft Corporation":["ucrtbase.dll","msvcp140.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-timezone-l1-1-0.dll","VCRUNTIME140.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-crt-runtime-l1-1-0.dll","api-ms-win-core-localization-l1-2-0.dll"],"Microsoft Windows":["rsaenh.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","nssckbi.dll","lgpllibs.dll","ldap60.dll","freebl3.dll","nss3.dll","softokn3.dll","prldap60.dll","mozglue.dll"],"NVIDIA Corporation":["detoured.dll"]} Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 06861025, AdapterDriverVersion: 8.15.10.2653 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x0fdf, AdapterSubsysID2: 06861025, AdapterDriverVersion2: 9.18.13.4465FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 45 StartupCrash: 0 StartupTime: 1542154503 SystemMemoryUsePercentage: 67 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20181030083531","version":"60.3.0","vendor":null,"platformVersion":"60.3.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8010,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2394,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601,"installYear":2015},"hdd":{"profile":{"model":"WDC WD10JPVX-22JC3T0","revision":"01.0"},"binary":{"model":"WDC WD10JPVX-22JC3T0","revision":"01.0"},"system":{"model":"WDC WD10JPVX-22JC3T0","revision":"01.0"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 4000","vendorID":"0x8086","deviceID":"0x0166","subsysID":"06861025","RAM":null,"driver":"igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32","driverVersion":"8.15.10.2653","driverDate":"2-14-2012","GPUActive":true},{"description":"NVIDIA GeForce GT 740M","vendorID":"0x10de","deviceID":"0x0fdf","subsysID":"06861025","RAM":4096,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"9.18.13.4465","driverDate":"11-3-2014","GPUActive":false}],"monitors":[{"screenWidth":1600,"screenHeight":900,"refreshRate":40,"pseudoDisplay":false}],"features":{"compositor":"none","gpuProcess":{"status":"unavailable"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.search.region":"UA","network.proxy.http":"<user-set>","network.proxy.ssl":"<user-set>"},"sandbox":{"effectiveContentProcessLevel":1},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 10612:"Gecko_IOThread",4232:"Link Monitor",14028:"Socket Thread",10420:"JS Watchdog",900:"BGReadURLs",12208:"Timer",10436:"Hang Monitor",12636:"Cache2 I/O",14992:"Cookie",11660:"GMPThread",13340:"WindowsVsyncThread",6344:"Compositor",2740:"VRListener",4000:"ImgDecoder #1",14536:"ImageIO",10944:"IPDL Background",11476:"HTML5 Parser",10908:"LoadRoots",13084:"DataStorage",12352:"DataStorage",6780:"mozStorage #1",12648:"StreamTrans #5",6672:"ImageBridgeChild",2700:"ImgDecoder #2",13260:"ImgDecoder #3",12204:"PlayEventSound",14600:"DOM Worker",12608:"Lazy Idle",5580:"SysProxySetting",4048:"ProxyResolution",9960:"DNS Resolver #1",13804:"DNS Resolver #2",8572:"mozStorage #2",12176:"mozStorage #3",11864:"mozStorage #4",14904:"SSL Cert #1",13464:"mozStorage #5",4032:"DataStorage",10768:"URL Classifier",9508:"Classifier Update",188:"localStorage DB", Throttleable: 1 TotalPageFile: 16797028352 TotalPhysicalMemory: 8399466496 TotalVirtualMemory: 4294836224 URL: UptimeTS: 56.518982067 Vendor: Version: 60.3.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Todas as respostas (5)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Sorry, but details are not useful to us. Instead what we need is crash IDs - see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Lion1302
Lion1302 Proprietário da pergunta
more options

No problem, today I submitted 9 crash reports. The last one has follow id Crash ID: bp-46237cc6-74df-4270-a113-6268b0181114

P.S. Now I can't use program at all. When I try the program start, program just crash and that's it.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

The problem is most likely your customized sounds. move the custom sound files so Thunderbird can not see them and you will probably avoid the crash.

Lion1302
Lion1302 Proprietário da pergunta
more options

It's weird, because file's location is correct. Anyway, exactly that's the problem. Thanks.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I am sure the location is correct, but there is a bug that crashes Thunderbird 60 when certain types of sound files are used. The developers are, as I understand it, working on a fix for the problem, until that happens using the default sounds will see the crash not appear. This crash is a core part of Thunderbird and Firefox, so all actions with a custom sound can be affected, including calendar items reminders etc.