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Website: www.csu.org Problem: When I go to pay on my account I get a message "Warning: This website has been framed". After that nothing works.

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Once I click the OK on "Warning: This website has been framed" I get an identical message with an option box to "Prevent this page from creating additional dialogs.". If I do not check that I just keep getting the same message over and over; if I do check that then Firefox completely freezes and I have to kill the process. The website works fine in IE.

Once I click the OK on "Warning: This website has been framed" I get an identical message with an option box to "Prevent this page from creating additional dialogs.". If I do not check that I just keep getting the same message over and over; if I do check that then Firefox completely freezes and I have to kill the process. The website works fine in IE.

Solução escolhida

Oh, I don't have an account so I can't view that page in context. I have used that site before (for a different vendor), but at least in that case I didn't see the error message.

I think for now you'll have to use IE if standard measures don't help...

If a site is generally known to work in Firefox, these are general suggestions to try when it stops working normally:

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

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Detalhes adicionais de sistema

Plugins instalados

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Aplicação

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  • URL de Apoio: https://support.mozilla.org/1/firefox/59.0.2/WINNT/en-US/

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jscher2000
  • Top 10 Contributor
7522 soluções 61346 respostas

Hold on, don't put any sensitive information into the site.

What is the address of the problem page? For example:

https://www.csu.org/pages/ways-to-pay-r.aspx

You don't need to reload the problem page, you can go to your history (Show All History or Ctrl+Shift+h) and copy the link from there: right-click the history entry > Copy.

Hold on, don't put any sensitive information into the site. What is the address of the problem page? For example: https://www.csu.org/pages/ways-to-pay-r.aspx You don't need to reload the problem page, you can go to your history (Show All History or Ctrl+Shift+h) and copy the link from there: right-click the history entry > Copy.
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Proprietário da pergunta

https://secure8.i-doxs.net/coloradosprings/Secure/Bills.aspx
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jscher2000
  • Top 10 Contributor
7522 soluções 61346 respostas

Solução escolhida

Oh, I don't have an account so I can't view that page in context. I have used that site before (for a different vendor), but at least in that case I didn't see the error message.

I think for now you'll have to use IE if standard measures don't help...

If a site is generally known to work in Firefox, these are general suggestions to try when it stops working normally:

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

Oh, I don't have an account so I can't view that page in context. I have used that site before (for a different vendor), but at least in that case I didn't see the error message. I think for now you'll have to use IE if standard measures don't help... If a site is generally known to work in Firefox, these are general suggestions to try when it stops working normally: '''Cache and Cookies:''' When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. (1) Clear Firefox's Cache See: [[How to clear the Firefox cache]] If you have a large hard drive, this might take a few minutes. (2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either: * right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies" * (menu bar) Tools > Page Info > Security > "View Cookies" * click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually. Then try reloading the page. Does that help? '''Testing in Firefox's Safe Mode:''' In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" Help > Restart with Add-ons Disabled * (menu bar) Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement?
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Thank-you; I'll give the ideas a shot!

Yes, I figured that without an account it would be a problem, but I am hopeful that someone at Mozilla might contact the csu.org webmaster and work to resolve the issue in general. This is the only way I know of to make the issue known and I must suspect that the one website isn't the only one where the problem causes frustration!

Thank-you; I'll give the ideas a shot! Yes, I figured that without an account it would be a problem, but I am hopeful that someone at Mozilla might contact the csu.org webmaster and work to resolve the issue in general. This is the only way I know of to make the issue known and I must suspect that the one website isn't the only one where the problem causes frustration!
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Much appreciate the ideas - restarting in Safe Mode was able to clear the problem. As I only have 9 extensions it should not be too much trouble finding the problem extension.

Once I do, how would you suggest I go about reporting the issue?

Edit: Weird. For some reason the problem is when FoxClocks is enabled... I really thought it would have been one of the ad blockers or something to do with filtering web data, not a clock...

Much appreciate the ideas - restarting in Safe Mode was able to clear the problem. As I only have 9 extensions it should not be too much trouble finding the problem extension. Once I do, how would you suggest I go about reporting the issue? Edit: Weird. For some reason the problem is when FoxClocks is enabled... I really thought it would have been one of the ad blockers or something to do with filtering web data, not a clock...

Modificado por brucemc777 a

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jscher2000
  • Top 10 Contributor
7522 soluções 61346 respostas

brucemc777 said

For some reason the problem is when FoxClocks is enabled... I really thought it would have been one of the ad blockers or something to do with filtering web data, not a clock...

Maybe the extension is injecting content into web pages (does it create a faux status bar?) and this is conflicting with some security feature of the site?

'' brucemc777 [[#answer-1103232|said]]'' <blockquote> For some reason the problem is when FoxClocks is enabled... I really thought it would have been one of the ad blockers or something to do with filtering web data, not a clock... </blockquote> Maybe the extension is injecting content into web pages (does it create a faux status bar?) and this is conflicting with some security feature of the site?
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It certainly does inject a faux status bar!

Should I let them or someone else know about this? I don't want to be a jerk, just help eliminate the issue, and I really like FoxClocks!

It certainly does inject a faux status bar! Should I let them or someone else know about this? I don't want to be a jerk, just help eliminate the issue, and I really like FoxClocks!
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jscher2000
  • Top 10 Contributor
7522 soluções 61346 respostas

Resposta útil

I think it's worth reporting to them. They might be able to detect when a site is not compatible and avoid injecting into it.

I think it's worth reporting to them. They might be able to detect when a site is not compatible and avoid injecting into it.
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