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firefox has become really unstable - debugging is impossible. Help?

  • 6 respostas
  • 1 tem este problema
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  • Última resposta por cor-el

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I would say it started just after the Quantum release. I use many profiles to keep activities separate, and the stability of firefox has *plummeted*i in the last coupled of months. I've tried many version of FF (Beta/Esr/Stable) to no avail.

I am using Linux(Debian Stretch) and my machine is well provisioned (256GB ram, 32 cpus), so any reason regarding resources is unlikely. I am using 50.0b9 today.

I have noticed that session management, bookmarks etc... seem to be prone to corruption. I have a profile with a *single* page open that will now not start and just crashes.

What happened to the quality control? It is frustrating as debugging is very difficult...

I would say it started just after the Quantum release. I use many profiles to keep activities separate, and the stability of firefox has *plummeted*i in the last coupled of months. I've tried many version of FF (Beta/Esr/Stable) to no avail. I am using Linux(Debian Stretch) and my machine is well provisioned (256GB ram, 32 cpus), so any reason regarding resources is unlikely. I am using 50.0b9 today. I have noticed that session management, bookmarks etc... seem to be prone to corruption. I have a profile with a *single* page open that will now not start and just crashes. What happened to the quality control? It is frustrating as debugging is very difficult...

Todas as respostas (6)

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Are you using Sync?

Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.

  • "3-bar" menu button -> Exit (Power button)
  • Linux: File -> Quit
  • Mac: Firefox -> Quit Firefox
  • Windows: File -> Exit

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
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I tried using safe-mode with a number of profiles - they ALL crash without getting to the "refresh or safe mode" menu.

Somehow, firefox is completely hosed across profiles. As I mentioned before, a week ago firefox managed to delete my profiles all together, and I had to manually reinstate them.

I'm posting this using google-chrome, because firefox is completely broken and will not start. I even have it starting in safe-mode with FRESH profile, still it crashes before starting.

Again this is 59.0b9, but I have several other versions including ESR that are just as broken. I just pulled down 59.0b10, and if I "refresh" it will start, where safe-mode did not.

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[Sat Feb 17 04:50:46 2018] Chrome_~dThread[4563]: segfault at 0 ip 00007fd3cd85c9a3 sp 00007fd3cc1b6b20 error 6 in libxul.so[7fd3cd5cc000+42c2000]


I get these in the system logs - since I think libxul.so is part of firefox (it uses a local version?), I wonder what this indicates?

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You should use a supported Firefox version (58.0.2 or 52.6.0 esr) and not an old Firefox 50 alpha or beta release.

Downgrading a profile can cause serious profile issues because a lot of files have been upgraded and/or replaced. You should at least create a new profile in case of issues.

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The stable one and ESR crashed as well.

It would *REALLY* help if mozilla made the "refresh profile" BACKUP the session. The session is where alot of information is stored. Plugins less so.

Something is seriously broken, though I am willing to accept it could be a profile thing.

Hence, if mozilla can backup the session across refresh, it would be a safer way to maintain a large number of profiles with a upgrading browser path.

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I think that Firefox should keep open tabs as part of migrating to a new profile if you use the refresh feature in Firefox.


You can copy files like these with Firefox closed to the current profile folder to recover specific data.

  • bookmarks and history: places.sqlite
  • bookmark backups: compressed .jsonlz4 JSON backups in the bookmarkbackups folder
  • cookies.sqlite for the cookies
  • formhistory.sqlite for saved autocomplete form data
  • logins.json (passwords) and key4.db (58+) or key3.db (57 and older) (decryption key) for Passwords saved in the Password Manager
    if you only have key3.db then make sure to remove an existing key4.db
  • cert8.db and possibly cert_override.txt for (intermediate) certificates stored in the Certificate Manager
  • persdict.dat for words you added to the spelling checker dictionary
  • permissions.sqlite for Permissions and possibly content-prefs.sqlite for other website specific data (Site Preferences)
  • sessionstore.jsonlz4 for open tabs and pinned tabs (see also the sessionstore-backups folder)