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Blank tabs

  • 5 respostas
  • 1 tem este problema
  • 4 visualizações
  • Última resposta por philipp

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Opening Firefox I am getting a blank new tab, even though I have a home page designated. Clicking any bookmark or entering a web address just brings up a blank New tab. This has been the same for a week, was hoping for an update as lots of people on the forum have similar issues. How can this be fixed.

Opening Firefox I am getting a blank new tab, even though I have a home page designated. Clicking any bookmark or entering a web address just brings up a blank New tab. This has been the same for a week, was hoping for an update as lots of people on the forum have similar issues. How can this be fixed.

Solução escolhida

update: we have now released an update to firefox 46.0.1 which might hopefully address this issue. you can download and install it from https://www.mozilla.org/en-US/firefox/all/

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hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

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{

 "application": {
   "name": "Firefox",
   "version": "45.0.2",
   "buildID": "20160407164938",
   "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0",
   "safeMode": false,
   "updateChannel": "release",
   "supportURL": "https://support.mozilla.org/1/firefox/45.0.2/WINNT/en-GB/",
   "numTotalWindows": 1,
   "numRemoteWindows": 0,
   "remoteAutoStart": false
 },
 "modifiedPreferences": {
   "browser.cache.disk.smart_size.first_run": false,
   "browser.cache.disk.capacity": 358400,
   "browser.cache.disk.filesystem_reported": 1,
   "browser.cache.frecency_experiment": 4,
   "browser.download.importedFromSqlite": true,
   "browser.places.smartBookmarksVersion": 7,
   "browser.sessionstore.upgradeBackup.latestBuildID": "20160407164938",
   "browser.startup.homepage_override.mstone": "45.0.2",
   "browser.startup.homepage_override.buildID": "20160407164938",
   "dom.apps.reset-permissions": true,
   "dom.mozApps.used": true,
   "extensions.lastAppVersion": "45.0.2",
   "gfx.crash-guard.d3d11layers.appVersion": "45.0.2",
   "gfx.crash-guard.d3d11layers.feature-d3d11": true,
   "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11": false,
   "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp": false,
   "gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle": true,
   "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle": true,
   "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11": true,
   "gfx.direct3d.last_used_feature_level_idx": 0,
   "gfx.crash-guard.d3d11layers.feature-d2d": true,
   "gfx.crash-guard.status.glcontext": 2,
   "gfx.crash-guard.d3d11layers.driverVersion": "15.200.1062.0",
   "gfx.crash-guard.d3d11layers.deviceID": "0x6819",
   "gfx.crash-guard.status.d3d9video": 2,
   "gfx.crash-guard.status.d3d11layers": 2,
   "media.hardware-video-decoding.failed": false,
   "media.gmp-manager.buildID": "20160407164938",
   "network.cookie.prefsMigrated": true,
   "network.predictor.cleaned-up": true,
   "places.history.expiration.transient_current_max_pages": 104858,
   "plugin.disable_full_page_plugin_for_types": "application/pdf",
   "privacy.sanitize.migrateFx3Prefs": true
 },
 "lockedPreferences": {},
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 1,
   "windowLayerManagerType": "Direct3D 11",
   "windowLayerManagerRemote": true,
   "supportsHardwareH264": "Yes",
   "adapterDescription": "AMD Radeon HD 7800 Series",
   "adapterVendorID": "0x1002",
   "adapterDeviceID": "0x6819",
   "adapterSubsysID": "00000000",
   "adapterRAM": "2048",
   "adapterDrivers": "aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
   "driverVersion": "15.200.1062.0",
   "driverDate": "7-15-2015",
   "adapterDescription2": "",
   "adapterVendorID2": "",
   "adapterDeviceID2": "",
   "adapterSubsysID2": "",
   "adapterRAM2": "",
   "adapterDrivers2": "",
   "driverVersion2": "",
   "driverDate2": "",
   "isGPU2Active": false,
   "direct2DEnabled": true,
   "directWriteEnabled": true,
   "directWriteVersion": "6.2.9200.17568",
   "webglRenderer": "Google Inc. -- ANGLE (AMD Radeon HD 7800 Series Direct3D11 vs_5_0 ps_5_0)",
   "info": {
     "AzureCanvasBackend": "direct2d 1.1",
     "AzureSkiaAccelerated": 0,
     "AzureFallbackCanvasBackend": "cairo",
     "AzureContentBackend": "direct2d 1.1"
   }
 },
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.12",
     "version": "4.12"
   },
   "NSS": {
     "minVersion": "3.21.1 Basic ECC",
     "version": "3.21.1 Basic ECC"
   },
   "NSSUTIL": {
     "minVersion": "3.21.1",
     "version": "3.21.1"
   },
   "NSSSSL": {
     "minVersion": "3.21.1 Basic ECC",
     "version": "3.21.1 Basic ECC"
   },
   "NSSSMIME": {
     "minVersion": "3.21.1 Basic ECC",
     "version": "3.21.1 Basic ECC"
   }
 },
 "userJS": {
   "exists": false
 },
 "crashes": {
   "submitted": [],
   "pending": 0
 },
 "extensions": [
   {
     "name": "Firefox Hello Beta",
     "version": "1.1.14",
     "isActive": true,
     "id": "loop@mozilla.org"
   },
   {
     "name": "BullGuard Safe Browsing",
     "version": "2.1",
     "isActive": false,
     "id": "antiphishing@bullguard"
   },
   {
   "version": "6.13.0.13771",
     "isActive": false,
     "id": "{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}"
   }
 ],
 "experiments": []

}

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Did you check your security software?

It is possible that your firewall or other security software blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.

See:

See also:

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@Flyingteeth, would you be able to install this test build of firefox and give us feedback if the issue is still occurring there?: https://archive.mozilla.org/pub/firefox/try-builds/honzab.moz@firemni.cz-aca10cf61c76a4e3a21a2eb369e0df16e7573d3c/try-win32/firefox-46.0.1.en-US.win32.installer.exe

thank you!

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Solução escolhida

update: we have now released an update to firefox 46.0.1 which might hopefully address this issue. you can download and install it from https://www.mozilla.org/en-US/firefox/all/