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I miss all my data in Sync of firefox

  • 4 respostas
  • 2 têm este problema
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  • Última resposta por wh_linux

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Last week I logout my account and cleared all my data, This week when I signin another computer, I can't got anything about my data.

Last week I logout my account and cleared all my data, This week when I signin another computer, I can't got anything about my data.

Solução escolhida

Hey, So yes, unfortunately this is expected behavior for mobile devices. Any history older than 6 month will not show: Bug 985930

The history will sync however some will not be seen because of the mobile device will not download as much history. In the desktop client, only a certain amount of history will show. Please see the thorough explanation rnewman provides in that bug :-) That should help.

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Hi wh_linux, Thank you for your question, I am sorry to hear that you cannot find your data. Unfortunately Sync is not a backup, but if you log into the same account on another computer and go to about:accounts to manage the account it should sync all the data to the device. Are any other devices connected to the account?

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Thank you for your reply. You noticed me that I have another device connected to the account. But this Monday I has changed my password, and the account is disconnected on this device. I use new password connected to the account this morning and now I got some data, but not all the data. I have more than 30000 rows of history, and now I can only see about 5000 rows of history.

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Solução escolhida

Hey, So yes, unfortunately this is expected behavior for mobile devices. Any history older than 6 month will not show: Bug 985930

The history will sync however some will not be seen because of the mobile device will not download as much history. In the desktop client, only a certain amount of history will show. Please see the thorough explanation rnewman provides in that bug :-) That should help.

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Thank you every much!!