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Fórum de Suporte

Firefox nao abre mais em mac os 10.6.8 aplicativo nao responde apos ser aberto o que fazer?

Postado

Logo apos abrir o aplicativo nao responde mais nao exibindo qualquer tela restando como opcao apenas encerrar o aplicativo. Ja tentei reiniciar o mac os ja tentei atualizar meu firefox para a nova versao 19 mas o mesmo erro ocorre!


Date/Time: 2013-03-03 11:45:12 +0900 OS Version: 10.6.8 (Build 10K549) Architecture: x86_64 Report Version: 7

Command: Firefox Path: /Volumes/Firefox/Firefox.app/Contents/MacOS/firefox Version: 19.0 (1913.2.15) Parent: launchd [94]

PID: 367 Event: hang Duration: 4.98s (sampling started after 2 seconds) Steps: 9 (100ms sampling interval)

Pageins: 0 Pageouts: 0


Process: firefox [367] Path: /Volumes/Firefox/Firefox.app/Contents/MacOS/firefox UID: 501

 Thread 1466       DispatchQueue 1
 User stack:
   1 imgLoader::SupportImageWithMimeType(char const*) + 1509278 (in XUL) [0x10134e2be]
   1 imgLoader::SupportImageWithMimeType(char const*) + 1525501 (in XUL) [0x10135221d]
   1 imgLoader::SupportImageWithMimeType(char const*) + 1508115 (in XUL) [0x10134de33]
 Kernel stack:
   9 lo_allintrs + 302 [0x2a1c2e]
     9 interrupt + 192 [0x2ab423]
       9 lapic_interrupt + 108 [0x2b32f2]
         9 mp_kdp_exit + 868 [0x2b4560]
           9 sync_iss_to_iks + 124 [0x2aabf6]
 Thread 1469       DispatchQueue 2
 User stack:
   9 start_wqthread + 13 (in libSystem.B.dylib) [0x7fff88405aa5]
     9 _pthread_wqthread + 353 (in libSystem.B.dylib) [0x7fff88405c08]
       9 _dispatch_worker_thread2 + 252 (in libSystem.B.dylib) [0x7fff884062de]
         9 _dispatch_queue_invoke + 185 (in libSystem.B.dylib) [0x7fff884067b4]
           9 kevent + 10 (in libSystem.B.dylib) [0x7fff88404c0a]

Detalhes avançados do sistema

Aplicativo

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.57.2 (KHTML, like Gecko) Version/5.1.7 Safari/534.57.2

Mais informações

iamjayakumars
  • Top 10 Contributor
415 soluções 4924 respostas

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Solução de problemas com extensões e temas article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

cor-el
  • Top 10 Contributor
  • Moderator
10751 soluções 96758 respostas

On Mac, hold down the Options key while starting Firefox to start Firefox in Safe mode.

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.